Software Support Specialist

For nearly 40 years, the company has been a trusted leader in technology industry, providing cost-efficient SaaS management solutions that helps organizations save time, increase productivity, and operate with confidence. Our technology supports customers nationwide, and our team is known for delivering reliable, personable, and expert service., We are looking for a motivated Software Support Specialist to join our small, high-performing team. In this role, you will support both prospective and existing customers by answering product questions, resolving technical issues, and guiding users through our software via phone, email, chat, screen share, and webinars.

This is an excellent opportunity for someone who enjoys helping others, learns quickly, and wants a clear path for advancement within a growing SaaS company.

What You’ll Do

• Full-Time Monday-Friday, 7:00 AM - 3:30 PM
• Provide 5-star customer service across phone, email, chat, and webinars
• Answer incoming calls promptly (within three rings)
• Document all customer interactions in our ticketing system
• Troubleshoot issues or escalate when appropriate
• Train new and existing customers via webinar/screen share (Training Specialist track)
• Serve as a SMART Brand Ambassador when needed
• Learn and master company products and services quickly
• Manage multiple phone lines and incoming requests
• Perform additional duties as assigned

• Strong customer service and communication skills
• Professional phone and email etiquette
• Ability to multitask, stay organized, and follow through
• Basic technical understanding of software systems, computers, routers, modems, and firewalls
• Proficiency with Microsoft Office (Excel, Outlook) and Remote Desktop Connections
• Punctual, reliable, and team-oriented work habits

$20 - $25 an hour - Full-time, Pulled from the full job description

• Health insurance
• Paid time off
• Dental insurance
• Paid sick time
• Life insurance
• Paid holidays
• Opportunities for advancement, Schedule & Compensation
• Full-time: Monday-Friday, 7:00 AM - 3:30 PM
• Starting wage based on experience; Senior and Supervisor position available
• Non-exempt position, * Employer-paid health insurance
• Dental and life insurance
• Paid sick time, vacation, and holidays
• Advancement opportunities with pay increases tied to added responsibilities

Job Types: Full-time

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off

Work Location: In person

Pay: $20.00 - $25.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off