ServiceNow AI Data Scientist

The AI Data Scientist supports the implementation, optimization, and sustainment of ServiceNow Now Assist by serving as the team’s technical expert for enterprise data, analytics, and AI data readiness. Working under the direction of the AI Analyst and in close collaboration with the Reporting Lead, this position analyzes how ServiceNow data is created, governed, related, and consumed to improve reporting, operational analytics, and AI-enabled capabilities. The AI Data Scientist develops analytical models, performs data mining, evaluates AI performance, and provides recommendations that improve the quality, integrity, and usability of enterprise data supporting ServiceNow reporting, dashboards, Performance Analytics, Platform Analytics, and Large Language Model (LLM)-based capabilities. This role works closely with AI Analysts, Reporting personnel, ServiceNow Engineers, Platform Administrators, Knowledge Managers, Cybersecurity personnel, and Government stakeholders to identify opportunities for improving enterprise data, enabling responsible AI adoption, and supporting data-driven decision making across the platform. The ideal candidate possesses strong analytical skills, a thorough understanding of ServiceNow’s data model and reporting capabilities, experience with enterprise data analysis, and an understanding of how modern AI technologies consume and utilize enterprise data., Perform data mining activities supporting: AI readiness Knowledge quality Search effectiveness Customer Service Management Operational performance Process optimization User behavior analysis Data quality improvement Identify inconsistencies, anomalies, duplicate data, and other conditions affecting AI performance and reporting accuracy. Develop recommendations that improve the quality, consistency, and usability of enterprise platform data. Develop and maintain an expert understanding of ServiceNow’s enterprise data architecture, including relationships across platform applications. Analyze how ServiceNow data supports: Now Assist AI Search Virtual Agent Knowledge Management Customer Service Management Platform Analytics Performance Analytics Reporting and Dashboards Evaluate structured and unstructured enterprise data supporting AI-enabled capabilities. Recommend improvements to: Data relationships Data quality Knowledge organization Search optimization Support AI initiatives across the ServiceNow platform., Evaluate factors affecting: Response quality Search relevance Knowledge retrieval Citation quality Grounding effectiveness Context availability Hallucination trends Response consistency Recommend improvements that increase the accuracy, relevance, and reliability of AI-generated outputs. Assist in evaluating data requirements supporting new and emerging ServiceNow AI capabilities. ______________ Reporting and Business Intelligence Support Partner with the Reporting Lead to improve enterprise reporting and analytical capabilities. Develop analytical datasets supporting: Executive dashboards Operational reporting Performance metrics AI adoption reporting Platform health reporting Validate data quality and integrity supporting reports and dashboards. Analyze reporting trends and recommend improvements to enterprise reporting structures. Assist with development of Key Performance Indicators (KPIs) measuring: AI adoption Data quality Platform utilization Knowledge effectiveness Search performance Operational efficiency Support ServiceNow Platform Analytics, Performance Analytics, and reporting capabilities through sound data analysis and governance., Develop analytical methods measuring the effectiveness of AI-enabled capabilities. Evaluate: AI utilization Response effectiveness Knowledge usage Search performance User engagement Operational outcomes Provide recommendations supporting continuous improvement of AI capabilities through improved enterprise data. Support AI Analysts by providing data-driven insights used for governance, capability planning, and operational decision making., Support implementation of enterprise data governance practices that improve AI effectiveness and reporting accuracy. Assist with development of standards for: Data quality Metadata management Taxonomy Classification Data lifecycle management Knowledge organization Develop data quality metrics and scorecards supporting continuous platform improvement. Coordinate with data owners across ServiceNow applications to improve enterprise data consistency. ______________ Collaboration Collaborate closely with: AI Analyst Reporting Lead ServiceNow Developers Platform Administrators Knowledge Managers Business Analysts Cybersecurity personnel Government stakeholders Provide technical expertise supporting AI governance, enterprise analytics, reporting strategy, and ServiceNow data optimization., Minimum three years of experience supporting enterprise data analysis, business intelligence, reporting, or data science initiatives. Experience analyzing enterprise application data within complex operational environments. Strong understanding of: Data analysis Data mining Statistical analysis Data quality management Business intelligence Reporting methodologies Experience developing: Dashboards Reports Analytical models KPIs Data visualizations Understanding of: Artificial Intelligence concepts Generative AI technologies Large Language Models (LLMs) Retrieval-Augmented Generation (RAG) Enterprise data governance Responsible AI principles ServiceNow, particularly: Customer Service Management (CSM) Platform Analytics Performance Analytics Reporting Dashboards Knowledge Management AI Search Now Assist

Bachelor’s degree in Computer Science, Data Science, Information Systems, Business Analytics, Statistics, Mathematics, or related field, or equivalent experience., DB Experience with: SQL Business intelligence platforms Data visualization tools Data governance initiatives AI performance measurement AI Experience with: DoD AI Ethical Principles RMF 2.0 NIST AI Risk Management Framework ITIL and IT Service Management practices Experience supporting enterprise AI, analytics, or ServiceNow implementations within Federal or Department of Defense environments. Strong analytical, organizational, and communication skills. Ability to communicate technical concepts effectively with Government, business, and technical stakeholders. REQUIRED: Current DoDD 8140 / 8570 IAT Level II certification or ability to obtain. U.S. Citizen. Active Secret Security Clearance or ability to obtain one.

Target salary range: $120,001 - $160,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.