Supervisor, Information Systems

Be an Early Applicant In-Office or Remote Hiring Remotely in United States Mid level In-Office or Remote Hiring Remotely in United States Mid level Oversees daily IT operations and a team of IT professionals, managing service requests, infrastructure monitoring, project delivery, IT policies, and security. Collaborates with stakeholders and vendors, monitors performance metrics, coordinates incident response and root cause analysis, and drives continuous improvement to ensure reliable, secure technology services. The summary above was generated by AI, The Supervisor, Information Systems oversees the daily operations of IT services and systems, ensuring efficient and secure technology support for the organization. This role manages a team of IT professionals, coordinates project execution, and supports the implementation of technical solutions aligned with organizational goals. The Supervisor collaborates with stakeholders across departments, enforces IT policies and security protocols, and fosters a culture of continuous improvement, service excellence, and operational reliability. Essential Functions

• Supervises and mentors IT staff, providing training, coaching, and performance feedback to ensure high-quality support and professional development.
• Oversees daily IT operations, including issue resolution, service requests, and infrastructure monitoring.
• Manages IT projects and initiatives, ensuring they are delivered on time, within scope, and in accordance with budget and organizational objectives.
• Develops, communicates, and enforces IT policies, procedures, and standards to ensure consistent and compliant operations.
• Maintains secure and highly available technology systems, supporting operational uptime, business continuity, and cybersecurity best practices.
• Collaborates with internal departments and external vendors to assess technology needs, implement enhancements, and ensure alignment with organizational strategies.
• Monitors performance metrics and service levels to identify trends, improve efficiency, and drive continuous improvement.
• Coordinates response to technical incidents and participates in root cause analysis and corrective action planning.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards., Owns strategy, governance, and execution of knowledge content across Intercom, NICE CXone Expert, and Guru. Sets taxonomy, style, and lifecycle standards; drafts, edits, and publishes articles; manages SME and compliance reviews; runs platform syncs and bot gap reviews; tracks content performance and readiness for product and policy launches; and builds the case to scale the team and transition execution to a dedicated Content Specialist. Top Skills: Ai-Assisted Customer Service ToolsChatbotsConfluenceGuruIntercom Knowledge HubNice Cxone ExpertVirtual AgentsZendesk Inspira Financial

Health & Benefits - AI Bot Optimization Specialist (Remote)

33 Minutes Ago In-Office or Remote 36-40 Hourly Junior 36-40 Hourly Junior Fintech Own monitoring, testing, and tuning of Inspira’s AI virtual agent to improve resolution, deflection, and CSAT. Analyze conversation transcripts and performance data, run A/B and regression tests, adjust retrieval/configuration and intents, partner with Content and IT to fix knowledge gaps, maintain performance dashboards, lead root-cause analysis, and support go-lives for new bot capabilities. Top Skills: A/B TestingAi Virtual Agent PlatformsCx Analytics (CsatFin VoiceIntercomKnowledge Base SystemsNpsPrompt EngineeringResolution/Deflection Metrics)Retrieval-Augmented Generation (Rag) Inspira Financial

• H.S. Diploma or GED required
• Bachelor’s Degree in Computer Science, Information Systems, or related field preferred
• 3-5 years of experience in IT operations or systems support required
• 1-2 years of experience in a supervisory or team lead role required

Knowledge, Skills and Abilities

• Strong knowledge of IT systems, infrastructure, and operational support practices.
• Ability to lead and motivate a team, delegate responsibilities, and manage performance.
• Excellent troubleshooting and problem-solving skills.
• Working knowledge of cybersecurity and compliance requirements.
• Proficiency in project coordination, time management, and resource planning.
• Effective communication and interpersonal skills for working with technical and non-technical audiences.
• Ability to manage multiple priorities and work effectively under pressure.

33 Minutes Ago In-Office or Remote 160K-195K Annually Senior level 160K-195K Annually Senior level Fintech Lead a regional account management organization for enterprise benefits clients, acting as executive sponsor and trusted advisor. Oversee and develop a team of Account Executives, drive retention, revenue growth, cross-sell, renewals, and QBRs, provide strategic consulting on CDH programs, and collaborate with product, implementation, and client success teams to deliver best-in-class service. Top Skills: ExcelMicrosoft PowerpointMicrosoft WordSalesforce CRM

What you need to know about the Colorado Tech Scene

With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.

Key Facts About Colorado Tech

• Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
• Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
• Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
• Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
• Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
• Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute