Director, Legal Innovation & Operations (Knowledge, Technology & AI Enablement)

Reporting to the SVP, Legal, AI Innovation & Legal Operations, the Director owns the strategy and execution for the Legal Department’s knowledge management, process improvement, AI enablement, and measurement and insights portfolio. The Director also leads the business requirements, implementation readiness, adoption, and value realization of legal technology priorities established by the SVP.

Here you can:

• Establish and oversee the Legal Department’s knowledge-management operating model, including content ownership, publication standards, permissions, review cycles, archiving, search effectiveness, and knowledge reuse
• Lead working sessions with Legal teams to map how work gets done; maintain a prioritized backlog of pain points, process improvements, and enablement opportunities; sponsor high-impact solutions; and establish clear owners and outcomes
• Develop and scale playbooks, precedents, policies, practice guidance, and self-service toolkits for legal intake, fallback positions, and standard workflows that practice groups can adopt and maintain
• Establish document-management filing standards and governance and drive consistent adoption across the department
• Map and govern end-to-end data flows across legal intake, matter, agreement, document, knowledge, and reporting processes; clarify data owners and systems of record
• Develop and recommend the Legal Department’s AI enablement, learning and use-case strategy, selection criteria and portfolio priorities for approval by the SVP; approve execution plans for authorized pilot, remove operational barriers, and oversee adoption and value realization across the approved portfolio
• Establish the pillar’s measurement and insights framework, including key performance indicators, data definitions, reporting priorities, quality standards, and executive-reporting cadence
• Evaluate and report quarterly on portfolio performance, including adoption, user satisfaction, time or capacity saved, data quality, and process improvements delivered
• Partner closely with Legal practice groups, the Legal Systems team, Data & Legal Solutions and NBCU Operations & Technology on technical design, implementation, integrations, lifecycle management and ongoing support
• Lead, coach and develop direct report(s); establish clear priorities and performance expectations; review work product; provide actionable feedback; and support the direct report(s) professional development

• Bachelor’s degree or equivalent work experience
• 8+ years of experience in legal operations, knowledge management, legal technology, process improvement, program management, AI enablement, or a related field
• Demonstrated experience owning a complex roadmap or portfolio and translating strategy into sequenced initiatives, operating plans, adoption, and measurable outcomes
• Hands-on experience implementing or scaling technology, knowledge, AI, workflow, or automation programs across a large, matrixed organization and in partnership with cross-functional stakeholders
• Demonstrated experience working in a corporate legal department, law firm, legal-services organization, or comparable legal environment

What we’ll look for:

• Experience implementing, administering, or optimizing legal technology platforms such as intake, document management, contract management, workflow automation, or knowledge management systems
• Experience leading AI enablement, adoption, use-case, or governance programs in a large, matrixed organization
• Change management and user adoption expertise, including building training, communications, and self-service resources
• Solid facilitation skills and comfort leading working sessions with attorneys and senior stakeholders
• Proven analytical and problem-solving skills, with the ability to use data to set priorities and evaluate outcomes
• Collegial, curious, and collaborative in approach and style; a builder who enjoys making systems and ways of working better
• Experience in entertainment/media preferred

This position currently has a hybrid schedule, which requires contributing from either the New York, NY or the Universal City, CA office a minimum of four days per week. The Company reserves the right to change in-office requirements at any time.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website.

Salary range: $110,000 - $140,000 (bonus and long-term incentive eligible)

NBCUniversal is one of the world’s leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.