Strategic Technology Services Specialist

A vacancy exists for a Strategic Technology Services Specialist at the Montgomery County Intermediate Unit. The Strategic Technology Services Specialist serves as a key operational resource within the Office of Technology Services' Strategic Technology Services team, supporting the effective delivery of internal operations and external technology services. This position manages and supports conference center operations, procurement activities, contract administration, Board approval processes, E-rate documentation and tracking, financial workflows, and billing functions. Acting as a liaison among MCIU offices, school districts, vendors, and community partners, the Strategic Technology Services Specialist ensures operational efficiency, financial accountability, regulatory compliance, and exceptional customer service. Through strong organizational, analytical, technical, and project support skills, this position contributes to revenue-generating services, process improvement initiatives, and the successful execution of OTS programs, projects, and strategic priorities., * Manage all aspects of conference center operations, including reservations, scheduling, event logistics, facility readiness, customer service, operational procedures, utilization analysis, performance reporting, and continuous improvement initiatives designed to maximize customer satisfaction, operational efficiency, and revenue generation.

• Work directly with the Marketing and Communications team to develop and implement outreach strategies that increase awareness of conference center services, expand external partnerships, and support revenue-generating opportunities.
• Develop, maintain, and analyze operational reports and performance metrics related to conference center utilization, purchasing activities, revenue generation, and other assigned functions to support organizational planning and decision-making.
• Oversee technology procurement activities across MCIU programs and departments, including purchase requests, vendor communications, procurement documentation, purchasing compliance, financial tracking, reconciliation activities, and maintenance of procurement records and tracking systems.
• Manage OTS contract administration and Board approval processes, including maintaining contract documentation, preparing Board agenda items and supporting materials, monitoring approval timelines, and ensuring the completeness, accuracy, and compliance of submitted documentation.
• Monitor procurement timelines to ensure compliance with organizational purchasing procedures.
• Serve as an operational liaison among OTS staff, MCIU offices, school districts, vendors, and external partners to support technology services, organizational initiatives, and strategic projects.
• Support and maintain E-rate documentation, application tracking, invoicing support, compliance records, and related technology billing activities for participating Local Education Agencies, ensuring accuracy, timeliness, and adherence to program requirements.
• Support and maintain OTS monthly billing processes, documentation, tracking activities, and related financial procedures to ensure accurate and timely invoicing, reporting, and revenue recovery.
• Oversee shipping logistics, ensuring the efficient and timely delivery of IT equipment for MCIU and contracted Local Education Agencies.
• Participate in cross-functional projects supporting organizational efficiency and innovation.
• Maintain a high level of customer service, professionalism, confidentiality, and attention to detail.
• Identify opportunities for process improvement and operational efficiencies.
• Maintain current knowledge and a base understanding of internal and external client systems and new technologies.
• Project a positive image of the IU and its programs and services.
• Perform other related duties as assigned by the Supervisor of Strategic Technology Services.

• Associate's degree or equivalent work experience required. Bachelor's degree preferred.
• Certificate(s) in Computer Science, Information Technology, Project Management, and/or industry-recognized related areas preferred.
• 1-3 years of progressive experience in project coordination, procurement, A/V management, or a related field required.
• Expertise (includes one or more of the following):

Professional approach to their work that includes very strong customer service skills. * Interfacing frequently with customers and stakeholders. Strong technology skills, including extensive use of Microsoft applications as well as MCIU software. Specialized skills in area to be able to work autonomously as proven through work experience. * Technical proficiency in AV systems, event scheduling software, and basic troubleshooting, required.

• Experience with client relations, scheduling, and problem-solving.
• Excellent customer service and communication skills.
• Ability to work independently, prioritize tasks, and make decisions.
• Experience coordinating purchasing, financial reconciliation, billing, budgeting, or related functions preferred.

Ability to work as a member of a team, follow directions, and follow through with completed assigned tasks with minimal supervision. Ability to work in an environment with frequent interruptions. Ability to manage time, meet deadlines, and read and understand highly technical documents. Excellent communication skills, organizational skills, and problem-solving skills; ability to use technology to work effectively. Valid driver's license and safe driving record without major traffic violations; travel to school buildings as required. Original certificates of clearance from the State Police, Child Abuse Registry, and PDE FBI., The Montgomery County Intermediate Unit is an equal opportunity employer and does not discriminate in hiring on the basis of race, color, religious creed, national origin, sex, age, or disability.

• Competitive salary.
• Comprehensive benefits, including medical, dental, prescription, and vision insurance coverage.
• Tuition reimbursement.
• Eligibility for federal student loan forgiveness.
• Participation in PSERS (Public School Employees' Retirement System).
• Paid time off benefits.

The Montgomery County Intermediate Unit, a regional educational service agency, provides dynamic, visionary leadership and effective, efficient services for constituent school districts, schools and students.