Systems Engineer, Senior

This position deploys, maintains, and administers server hardware, operating systems, and application software. Monitors system performance and capacity and tracks performance trends. Troubleshoots moderate issues, and works with external vendors, as necessary, on resolutions.

Duties include, but are not limited to the following

• Manages and maintains enterprise VMware virtualization servers located on-premises; VMware on AWS S3 storage, infrastructure, architecture and related products including vCenter, vSAN, NSX, and Kubernetes. Manages, maintains, and monitors physical servers to support the city’s Enterprise environment.
• Manages and maintains the Public Virtual environment using HiveIO Fabric clustering, Igel Universal Management Suite, and thin client firmware.
• Performs server backups and restoration to support business continuity and disaster recovery.
• Respond and resolve server hardware related issues.
• Oversees server patch management and vulnerability remediation.
• Provides Microsoft 365 Enterprise support for Teams, Exchange, SharePoint, One Drive and other Microsoft 365 applications.
• Manages the Active Directory environment and associated services including Distributed File System (DFS), Dynamic Host Configuration Protocol Server (DHCP servers), Domain Name Servers (DNS), file sharing, network printing servers and Papercut, Lightweight Directory Access Protocol Servers (LDAP), and Okta. Oversees group policy management and enterprise file storage using NFS, and SMB.
• Collaborates with other infrastructure and operations teams including network engineering. Provides ITIL level 3 support for IT Service Desk incident managers and service practitioners. Supports and interacts with IT Security, Application Development, and Project Management and Solutions Architect teams.
• This is a Criminal Justice Information Services (CJIS) regulated position and requires the ability to meet and maintain compliance with the Security Policy.
• May perform responsibilities of a similar nature and level as assigned.

Three (3) years of experience in maintaining software solutions, or related experience.

Candidates must have the minimum amount of work experience. Years of experience are based upon a full-time work schedule (2,080 hours per year). The sum of an applicant’s full-time and/or part-time qualifying work experience must meet or exceed the stated minimum qualification. Education will not substitute for the required work experience; however, related unpaid and/or volunteer work experience may be used as qualifying work experience.

Education:

Equivalent to a bachelor’s degree in computer technology, engineering or related field.

The term “equivalent” means that directly related work experience exceeding the required work experience will substitute in equal one-year increments for college-level education (2 additional years for an associate degree and 4 additional years for a bachelor’s degree).

Professional Licensure and/or Certifications:

• Valid driver’s license
• Administrator Level Certification
• VMware Certified Professional - Data Center Virtualization, Microsoft Server is preferred.

Annual Salary Range: $82,200 - $121,200

The successful candidate’s placement in the salary range will depend upon previous experience in a similar role.

The City of Tempe offers a comprehensive benefits package including:

• 13 Paid Holidays and 1 Personal Day
• Vacation Accrual starts at 9.33 hours/month. Higher monthly vacation accrual rates may be available with prior ASRS service.
• Sick Leave Accrual; 8 hours/month
• Medical, Dental and Vision Benefits
• Wellness Program Discount on health premiums
• Medical Reimbursement Program; $61.16/month
• Tuition Reimbursement; $6,500/year
• Participation in the Arizona State Retirement System (ASRS) Defined benefit plan with mandatory employer and employee contributions currently at 12% which includes a Long-Term Disability benefit
• Supplemental Retirement Plans through Nationwide; 457, 401K, and Employer contribution
• Position is eligible for up to 24 hours of floating holiday leave, Applicants considered for this job classification must pass the following:
• Police background investigation

For a complete list of City of Tempe job descriptions go to:

This position is FLSA Exempt which means employees are not eligible for overtime compensation and/or compensatory time.

Employees in this position are represented by the United Arizona Employee Association (UAEA)