Director, Platform & Operations

Reporting to the Head of NYL Ventures, the [Head of Platform] plays a critical role supporting our firm and our large and growing community of start-ups and partners. An integral member of the team, you will have responsibility for advancing key strategic initiatives while proactively seeking to grow the impact of NYLV. With direct oversight over execution, management and administration of our communications and community, you will serve as a central hub of information relating to our operations, goals, and results. This role requires attention to detail, exceptional communication skills, a marketing orientation and a relentlessly positive attitude. You will thrive in a dynamic team-oriented environment and draw energy from operating proactively to keep the group humming and growing. Strong candidates are organized, process oriented and excel at plan development and execution. Creativity, resourcefulness and follow-through are also critical to success. What You’ll Do:

• Own the NYL Ventures communications and brand strategy, spanning social media, website management, external communications, thought leadership, and event strategy.
• Support NYL Ventures internal engagement, communications, presentation, and event within New York Life.
• Build, evolve, and scale the platform strategy, designing the programs, convenings, and engagement models that deepen relationships across founders, portfolio companies, internal business partners, and the broader innovation ecosystem, and convert those relationships into long-term strategic value.
• Develop executive-ready reporting, dashboards, thematic briefs and presentations that deliver meaningful insights and compelling narratives to our internal stakeholders.
• Provide operational support across NYLV, including oversight and project management of key strategic initiatives often with cross functional teams
• Anticipate organizational needs, identify opportunities for continuous improvement, and proactively implement scalable solutions that enhance efficiency, collaboration, and organizational effectiveness.

Who You Are:

• You move fluidly between detail and strategy, as comfortable owning the mechanics as shaping the direction
• You are a strong writer who thinks in narrative and can find the argument in a pile of raw inputs
• You are intellectually honest, quick to update your view, and comfortable being challenged in the room
• You act rather than wait, and you reprioritize without friction when the sequence changes, which it will
• You are independently accountable and collectively proud, with no interest in who gets credit and no task considered beneath you

• 7 to 10 years in strategy, venture capital, innovation, consulting, operations, Chief of Staff, communications, or platform roles
• Exceptional written and verbal communication, with the range to move from an executive memo to a board deck to a thematic research brief to a founder-facing event narrative
• Demonstrated ownership of complex cross-functional initiatives from framing through execution while carrying multiple competing priorities
• Strong business acumen, with a track record of turning data into decision-ready insight through reporting, metrics, dashboards, and executive storytelling
• Proven ability to build relationships and influence at every level, internally and with external partners, without relying on formal authority
• Experience building or materially improving operational processes, governance models, and planning frameworks
• Technological fluency and genuine curiosity, with data management, data modeling, or design capability a plus
• Real interest in venture capital, emerging technology, and the startup ecosystem, not just a stated one
• Bachelor’s degree from an accredited college or university.

Preferred Skills

• Prior experience as a Head of Platform, Chief of Staff, communications lead, or Strategy and Operations leader supporting senior executives
• Experience managing brand and external presence inside a large regulated organization, including partnering with corporate communications, legal, and compliance
• Familiarity with venture capital operations, portfolio reporting, fund mechanics, or corporate innovation programs.
• Experience designing founder, investor, or innovation events and running community engagement programs, including working knowledge of CRM and content management tools.
• Proficiency using AI tools (e.g., ChatGPT, Claude) to accelerate research, synthesize and share information, and improve operational productivity

3.63.6 out of 5 stars New York, NY Hybrid work $119,000 - $170,000 a year, Pulled from the full job description

• Loan repayment program
• Adoption assistance, Salary Range: $119,000-$170,000

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

New York Life Ventures (NYLV) was founded in 2012 as New York Life’s corporate venture capital platform, built to invest in and partner with leading startups and venture funds while accelerating the pace of innovation. Today, NYLV invests at institutional scale across direct and fund-of-funds strategies, operating with the speed and conviction of a venture firm and backed by the depth of one of the largest mutual life insurers in the country., At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.

Our diverse business portfolio creates opportunities to make a difference across industries and communities-inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it., At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space.

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We’re proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.

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