NOC Associate

Talkie Communications is seeking a detail-oriented and customer-focused Tier 1 NOC Technician to join our growing Network Operations Center team. In this frontline role, you’ll monitor network performance, respond to service incidents, and provide Tier 1 technical support for our Internet, Cellular, TV, and Home Phone services. You’ll also work directly with customers both on the phone and in person at our storefront, assisting with walk-in requests related to billing, account setup, service inquiries, and device configuration.

Customer service is our number one priority-this role blends hands-on tech support, excellent communication, and a friendly, helpful presence to ensure fast, accurate, and positive customer experiences., * Monitor and respond to network alerts and support tickets in a timely, prioritized manner.

• Troubleshoot Tier 1 technical issues for Internet, Cellular, VoIP/Home Phone, and TV services.
• Answer inbound calls, emails, and chats, resolving service and billing inquiries with professionalism.
• Make outbound calls to follow up on support tickets, assist with onboarding, or confirm resolution.
• Greet and assist walk-in customers at our storefront locations with:
• Bill payment
• Service requests or upgrades
• Cellular device setups and activations
• Equipment returns or pickups
• General account questions and support
• Accurately log customer interactions, diagnostics, and outcomes in our ticketing system.
• Escalate advanced issues to Tier 2 support or field operations teams when appropriate.
• Stay current on company services, product offerings, and internal processes.

• High school diploma or equivalent (technical certifications are a plus).
• 1+ year experience in help desk, NOC, or ISP technical support.
• Previous call center experience is a major plus.
• Experience working in a customer-facing environment, such as a retail store or front desk.
• Strong communication, documentation, and problem-solving skills.
• Basic understanding of networking (IP, DNS, DHCP, Wi-Fi).
• Proficiency with support tools and systems (e.g., Freshdesk, Zendesk).
• Ability to multitask and remain calm under pressure.
• Willingness to work rotating shifts, including evenings or weekends.

Pulled from the full job description

• On-the-job training
• 401(k)
• Health insurance
• Paid time off
• Employee discount
• Vision insurance
• Dental insurance, * Competitive pay with growth and advancement opportunities.
• Full training and on-boarding support.
• A collaborative, supportive team environment.
• Professional development and certification opportunities.
• Comprehensive benefits including:
• 401(k)
• Health, dental, and vision insurance
• Paid time off
• Employee Discount
• On-the-job training

Shifts Available

• Morning, evening, and night (rotating schedule)
• 5 Day work week, not reserved to M-F
• Day Shift
• Night Shift (Preferred)

Apply Today

If you’re passionate about technology, customer service, and want a role that mixes technical troubleshooting with real-world interaction-including working face-to-face with customers-we’d love to have you on the Talkie team.

Job Types: Full-time, Temp-to-hire

Pay: $16.00 - $22.00 per hour, * 401(k)

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance