Technology Support Specialist - Northwest Florida State College

The individual filling this position is expected to play a positive role in helping the College change as necessary to effectively carryout its mission. The Technology Support Specialist is directly accountable to the Technology Service Delivery Manager for the following duties and responsibilities. The Technology Support Specialist assists the user community with any questions or problems utilizing campus technology resources.

• Provide technical assistance and support for questions and issues related to computer systems, software, and hardware.
• Install, modify, and repair information technology hardware and software.
• Act as the first line of defense against potential security issues.
• Maintain technology inventory records and technical documentation.
• Assume responsibility for ensuring customer issues are properly resolved in a timely manner.
• As a part of the college’s risk management tool annual mandatory compliance training is required.
• Perform other duties as assigned by the Chief Information Officer

• Associate degree from an accredited college or university and two (2) years of experience in computer configuration and installations. Experience may be substituted on a year-for-year basis by supervisor approval.
• A+, Network+, MCP, MCSE, and/or similar certifications desired.
• Working knowledge of network operations, procedures, and equipment.
• Knowledge of problem-solving techniques.
• Working knowledge of computers and software.
• Ability to process information logically and solve problems.
• Ability to monitor and resolve problems.
• Ability to identify and define user hardware/software needs.
• Must possess excellent written and oral communication skills.
• Ability to plan, organize and coordinate work assignments.
• Ability to lift and carry 35 pounds.

Health insurance, Paid time off, Vision insurance, Dental insurance, Life insurance, Dependent health insurance coverage, Paid holidays, * Health insurance for employee and dependent coverage available.

• College-paid basic life insurance for employee with additional coverage for employee and/or dependents at employee’s expense
• College-paid retirement with 3% employee contribution to the Florida Retirement System (FRS)
• Optional dental and vision insurance at employee’s expense
• Paid leave accrual (sick and vacation/annual leave)
• Paid time off for designated holidays, winter break, and spring break
• 36-hour, 4-day workweek (Monday - Thursday) available to many departments
• Free tickets to designated Mattie Kelly Arts Center and Raider Athletic events