Manager, Clinical Applications- Remote (Midwest)

You will lead a team of clinical specialists within assigned geography to deploy standard processes for customer education, escalation, service and sales support for multiple modalities. This support spans the pre-sales period through the product lifecycle. Contributes to market share growth via retention of installed base. Accountable for the customer experience, revenue and cost targets and operational metrics. Balance resources to ensure appropriate management of all functions

Your role:

• Lead the execution of large-scale professional services and customer adoption programs, ensuring projects are delivered on time, within scope, and aligned with business objectives. Oversee multiple project teams while managing resources, mitigating risks, and driving operational excellence across complex customer engagements.
• Serve as the executive owner for high-impact customer projects by validating contractual, financial, and operational readiness before project launch. Ensure successful delivery through strategic oversight, proactive governance, and effective cross-functional collaboration.
• Develop and execute customer success strategies that drive adoption, satisfaction, retention, and long-term customer partnerships. Lead the resolution of complex customer escalations while implementing continuous improvement initiatives that enhance the overall customer experience.
• Partner closely with senior leadership, Product Management, R&D, Sales, Marketing, and Business Development to influence product strategy and deliver solutions that address evolving customer and market needs. Leverage customer insights and success stories to strengthen market positioning and support business growth.
• Drive operational excellence by establishing quality management standards, standardizing best practices, and continuously improving service delivery processes. Manage financial performance through effective resource planning, cost management, and operational efficiency while ensuring profitable project execution.

• Bachelor’s degree or equivalent combination of education and experience with 5+ years of experience in a technical, clinical, customer success, professional services, or sales environment. A minimum of 3+ years of leadership experience managing teams and customer-facing operations is required.
• Proven leadership experience managing large-scale professional services, customer success, implementation, or project delivery organizations. Demonstrated success leading multiple teams while delivering strategic business objectives in complex, customer-focused environments.
• Strong program and project management expertise, including oversight of complex customer implementations, resource planning, risk management, and executive stakeholder communication. Experience collaborating across engineering, product management, commercial, and operations teams is highly preferred.
• Demonstrated ability to build and maintain executive customer relationships through proactive engagement, customer advocacy, and strategic issue resolution. Proven success managing high-priority escalations while driving continuous improvement and customer satisfaction.
• Strong operational, financial, and people leadership skills, including experience managing budgets, profitability, resource utilization, performance metrics, talent development, succession planning, and building high-performing teams. Excellent communication and influencing skills with the ability to lead effectively across global, matrixed organizations.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Clinical position.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations., Candidates must reside in a city within their territory that holds the majority of the customer base and be located near (within 1 hour drive) a major (non-regional) airport to be considered.

We are a health technology company. We built our entire company around the belief that every human matters, and we won’t stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
• Learn more about our culture.

Philips Transparency Details

The pay range for this position in Michigan, Indiana, Wisconsin, Illinois, Missouri, Ohio, Pennsylvania, Iowa, Kentucky is $116,250 to $186,000.00.

The pay range for this position in Minnesota is $123,000 to $193,000.00.

This role also includes company fleet/car, training, and advancement opportunities. The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case., 140K-170K Annually Senior level 140K-170K Annually Senior level Artificial Intelligence * Big Data * Logistics * Machine Learning * Software * Transportation Sell FourKites SaaS supply chain and logistics solutions to new and existing Fortune 1000 accounts. Manage 15-25 accounts, exceed quota, develop strategic account plans, map solutions to customer SOPs, coordinate cross-functional GTM efforts, update Salesforce, and leverage internal AI tools to drive growth and expanded ARR., United States Easy Apply 101K-153K Annually Senior level 101K-153K Annually Senior level Artificial Intelligence * Cloud * Computer Vision * Hardware * Internet of Things * Software Drive pre-sales services for enterprise accounts by positioning and selling Samsara professional services, scoping and producing SOWs, owning services ARR attach quota, forecasting pipeline, and partnering with Sales, Sales Engineering, and Customer Success through implementation and executive engagement. Top Skills: Salesforce (Sfdc) Samsara

Consultant

9 Hours Ago Easy Apply Remote or Hybrid United States Easy Apply 101K-153K Annually Senior level 101K-153K Annually Senior level Artificial Intelligence * Cloud * Computer Vision * Hardware * Internet of Things * Software Lead positioning and sale of Samsara Professional Services during the sales cycle: scope engagements, produce SOWs and proposals, forecast and hit ARR attach quota, coordinate transitions to Customer Success, advise executives during implementation, and help build services methodologies and collateral. Top Skills: Internet Of Things (Iot)Salesforce (Sfdc)

What you need to know about the Colorado Tech Scene

With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.

Key Facts About Colorado Tech

• Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
• Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
• Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
• Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
• Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
• Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute