IT Specialist - FPT North America Systems and Operations

The IT Specialist - FPT NA Systems and Operations will play a key role in supporting IT operations in North America to maintain service continuity, system reliability, and high operational standards. This position will assist with digital transformation activities, focusing on the support and modernisation of core enterprise systems such as SAP, CRM, digital workplace and related platforms . The IT Specialist will provide day-to-day technical assistance, help manage AMS activities, coordinate with vendors, support budget tracking, and work with global teams to facilitate process improvements and deliver secure, scalable solutions that enable efficient business operations., * Support IT operations for North America , including AMS (Application Management Services), infrastructure, end user services and service delivery.

• Provide technical assistance and collaborate with global teams to ensure IT solutions meet business requirements.
• Support compliance initiatives and assist with audit preparation as required.
• Promote Cybersecurity Corporate Standards and best practices.
• Work with global teams to harmonize processes, tools, and standards across regions.
• Drive compliance initiatives and support audits.
• Lead and monitor IT projects, ensuring timely delivery and alignment with global transformation goals.
• Manage vendor relationships and contracts for IT services and solutions.
• Assist in overseeing budget planning and financial control for regional operations.
• Provide clear reporting on operational performance and transformation progress to senior management.
• Promote continuous improvement, innovation, and adoption of best practices.
• Able to lift up to 25 pounds and sit continuously at a desk, viewing a computer screen.

• 3+ years of experience in IT operations and systems management.
• Proven track record in AMS management and end user services, IT service delivery, and project execution.
• Experience in global transformation programs, including ERP and CRM modernization.
• Familiarity with ITIL processes and service management best practices.

Required Knowledge and Skills

• A bachelor’s degree in Computer Engineering, Computer Science, Information Technology, or equivalent experience is required.

• Languages:

• English - written and spoken

• Italian, French or other language is a plus

• knowledge of IT operations, infrastructure, and enterprise systems.
• Understanding of digital architecture principles and integration patterns.
• Experience with SAP, CRM, and related systems of record.
• Ability to manage budgets and vendor ecosystems effectively.
• Excellent organizational and problem-solving skills.
• Hands-on on Sharepoint and M365 Microsoft suite, Power suite and AI tools
• Knowledge on Infostructure and cloud
• Certifications such as ITIL®, PMP®, or architecture-related certifications are a plus.

Key Behaviours and Competencies

• Strong focus and communication skills.
• Ability to work in a multi-national, cross-functional environment.
• Customer-focused mindset with attention to quality and reliability.
• Analytical thinking and adaptability to changing priorities.
• Commitment to continuous improvement and innovation.

Tuition reimbursement, Paid parental leave, Parental leave, Health insurance, 401(k) matching, Paid time off, Employee discount, Vision insurance, Working with a global company offers competitive benefits for this position. Here are just a few benefits we are proud to offer:

• Immediate medical, dental and vision coverage on date of hire
• Paid Maternity and Paternity Leave
• Stellantis vehicle discount program
• Tuition assistance
• Employee Resource Groups
• Flexible Paid Time Off
• Amazing holiday schedule including shutdown between Christmas and New Year’s
• Generous 401k match
• Potential opportunities to visit our Global HQ in Turin, Italy

About our Salary Ranges

Please note that our salary range mentioned in this job description should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including bonuses and/or incentives, or a candidate’s experience, skills, budget and location. Our company is committed to providing a fair, equitable, and competitive package that reflects the value an individual brings to the organization.

FPT Industrial is a world leader in industrial powertrains and alternative propulsions for on- and off-road vehicles, as well as marine and power generation applications with over 8,000 people working across nearly 100 different countries.