Design Engineer (In-Service Solution)

We are looking for passionate individuals to join our Aftermarket team as a In Service Solution Design Engineer at our Imperial Park site (Newport).

About the role:

Working as part of the growing aftermarket engineering team to investigate and design solutions for customer technical enquiries and to ensure that all issues are closed efficiently and effectively. In this job role, proactively supporting the customer is the primary function to ensure that the engineering service levels provided maintains customer satisfaction for the entire Safran Seats portfolio.

Key Responsibilities and Duties:

• Support the customers in service operations, maintain regular communications and resolve all customer concerns within planned timescales.

• Log, investigate and coordinate root cause analysis reviews to understand cause of in service failures.

• Participate in design reviews of new product development, to ensure lessons learned are applied to new designs to reduce ISI’s.

• Provide engineering support to the Part 145 Facility.

• Conduct drawing changes to reflect new material with regards to obsolescence.

• Experienced user of Catia V5.

• Good understanding of manufacturing processes, techniques and design for manufacture and assembly.

Desirable:

• Mechanical or Electrical Engineering qualification.

• Experience of Engineering data requirements

Competencies, Behaviours and Skills:

• Attention to detail.

• Ability to work unsupervised / self-motivated.

• Good team working skills.

• Ability to communicate at all levels.

• Mobility & training opportunities: We can support your ambitions with training, development, a personalised career plan and mobility opportunities. If you have big dreams, we’ll support you to make them a reality.

• A culture of excellence: join a team that values collaboration, integrity, and continuous improvement.

Get involved:

We also have a number of groups and forums across our sites that you can get involved with, including Women at Safran, Diversity at Safran, Sports Clubs, STEM ambassador, Employee Forum, Charity Partnerships and Wellbeing Programs.

But what else? (benefits, specificities, etc.)

Looking after the people who make Safran great is our priority. We offer a range of flexible benefits designed to support you-both in and out of work, including:

• 33 days holiday (including bank holidays).

• Industry leading pension scheme with salary sacrifice employer contributions up to 10%.

• Private medical cover (to include Digital GP and rapid access Physio with no excess) with ability to upgrade level of benefit and cover family members.

• Access to salary sacrifice benefits scheme including cycle to work and Octopus EV Scheme.

• 4 x Life Assurance.

• Interactive benefits platform including wide range of discretionary benefits including technology, retail benefits, income protection.

• Enhanced family friendly policies and benefits (enhanced maternity and paternity leave) and employee assistance programme.

• Annual share save schemes.

• Option for hybrid and flexible working arrangements.

• Opportunities for career advancement and personal growth. Benefit from support through Safran University and our internal Training and Development Schools.

Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense. Its mission is to contribute sustainably to a safer world, where air transport becomes ever more environmentally friendly, comfortable and accessible. Present on every continent, the Group employs 110,000 people and generated €31.3 billion in revenue in 2025. Safran holds, either independently or through partnerships, leading global or European positions in its markets.

Safran was ranked second in the Aerospace & Defense sector in TIME magazine’s ““World’s Best Companies 2025”” ranking.

With more than one million seats installed across the fleets of the world’s leading airlines, Safran Seats is one of the global leaders in passenger, crew, aircraft and helicopter seating, delivering innovative, high value-added solutions., Safran Seats - Newport (South Wales)

Hybrid

Safran - Here, we craft excellence together.

At Safran, excellence is a journey - and we’d love you to be a part of it. As a trusted global leader in aerospace, defence, and space, we are proud to be a company where diversity, innovation, and opportunity come together to shape a sustainable future where we can all succeed together through a shared vision., Why work at Safran:

• A global presence: Be part of a global aerospace, defence & space business with over 100,000 Colleagues, across 300 sites in 30 countries.

• Inclusive & empowering environment: We celebrate our differences and believe they make us stronger. We know that a fulfilling work environment is a key driver for innovative ideas and team success.

• Innovation at the core: Join our mission to decarbonise aerospace and make the world a safer place. Your ambitions can take us further.