Product Support Engineer 2

As a Regional Product Support Engineer at Lam, you’re the backbone of technical support for field engineers, technicians, and product support personnel in the region. Your expertise is crucial in diagnosing, troubleshooting, repairing, and debugging complex electro-mechanical equipment, computer systems, software, or networked and wireless systems. Your swift action in responding to situations is critical in resolving issues and ensuring satisfaction of Lam’s valued customers., Provides remote response and on-site advanced level support to analyze, troubleshoot and manage tool down escalations and provide performance improvements solutions of all Lam semiconductor processing equipment in a clean room environment at customer sites.

• Communicates as a subject matter expert on high level technical issues and escalations while providing guidance and recommending solutions
• Drives required actions at the customer site to resolve escalations and prevent repeat / preventable problems
• Troubleshoot technical problems by providing root cause hypothesis, analysis and action plans with detail problem statements, data analysis and success criteria
• Liaises between Customers and Product Groups to ensure closure of product issues.
• Participates in Lam’s worldwide technical community and actively shares knowledge
• Acts as technical mentor for field and account engineers and may design or conduct training sessions
• Identifies and communicates opportunities for installed base performance improvements within a customer site/account through hands on and or installed based performance data collection/analysis
• Develops customer confidence through credible recommendations and an understanding of the customer’s perspective to support sales, service and revenue

• Bachelor’s degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience.

The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes., We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research (“Lam” or the “Company”) is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company’s intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories - On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.