System Administrator - CLM

The System Administrator - CLM will play a critical role in managing, customizing, and optimizing Icertis contract management and CRM technologies. This individual will be responsible for ensuring that the Icertis platform operate efficiently and securely to support QTS’s business needs. Responsibilities include utilizing workflow automation and custom integrations to develop tailored solutions that address specific business requests and requirements. The position requires the ability to transform the existing contract management environments into robust business platforms as additional functionality is deployed.

RESPONSIBILITIES, other duties may be assigned.

• Manage and maintain Icertis configurations and security roles
• Collaborate with Product and Business Analyst teams on backlog refinement and solutions
• Customize and optimize Icertis contract management and CRM technologies to meet business needs
• Utilize workflow automation and custom integrations to develop tailored solutions for specific business requirements
• Ensure the efficient and secure operation of the Icertis platform in alignment with QTS’s objectives
• Transform contract management environments into robust business platforms as new functionality is deployed

• Bachelor’s degree in computer science or other related field; specialized training, or equivalent professional experience
• Three or more years of direct administration experience in a CLM solution, preferably Icertis
• Knowledge of CLM best practices and ongoing knowledge of latest features

PREFERRED QUALIFICATIONS

• Icertis Certification
• Agile knowledge

KNOWLEDGE, SKILLS AND ABILITIES

• Exhibit excellent interpersonal skills with all levels of the organization.
• Use organizational skills to determine prioritization and appropriate multitasking.
• Proven experience in SharePoint and OneDrive administration
• Strong knowledge of Office 365 services and integration capabilities
• Perform necessary and timely follow-up, escalating appropriately if necessary.
• Excellent writing skills for generating clear, concise documentation and communications.
• Strong analytical capabilities coupled with business acumen needed to proactively solve problems facing the organization.
• Ability to work independently, with supervision, on projects of varying complexity
• Actively invests in growing yourself and others to build the talent and capabilities required for sustained success.

Tuition reimbursement, Military leave, Parental leave, 401(k), Health insurance, Paid time off, Vision insurance, Health savings account, This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits.