IT Project Manager

Shape the Future of Global Customer Experience Are you a strategic leader ready to drive innovation in global contact center technology? This is your opportunity to lead a mission-critical initiative for a premier project team, spearheading the implementation of AI-driven Phone and Chat bots. As a key partner in this 6-7 month journey, you will provide the high-impact leadership necessary to modernize omni-channel experiences for a global audience.

Your Impact and Opportunities

• Lead Innovation: Architect and execute project plans for global Genesys bot implementations, ensuring seamless integration with SAP C4C and Service Cloud V2.
• Drive Results: Oversee the full project lifecycle-including scope, budget, and resource allocation-to ensure within-scope and budget-compliant delivery.
• Collaborative Leadership: Align cross-functional project teams and global stakeholders through clear communication and proactive risk mitigation.
• Optimize Performance: Monitor milestones and dependencies to resolve complex technical challenges and maintain momentum.

What You Bring

• Genesys Mastery: 6-9+ years of advanced experience in Genesys Contact Center technology.
• Integration Expertise: Proven proficiency in Omni-channel strategies and integrating SAP C4C or Salesforce Service Cloud V2.
• Strategic Project Management: A track record of managing technical teams and large-scale IT budgets.
• Local Presence: Ability to collaborate onsite in Austin, TX.

The Partnership Advantage Applying through us provides you with more than just a job listing; you gain a dedicated career advocate. We offer expert guidance throughout the application process and exclusive access to this high-priority project.

Apply Now to take the next step in your professional growth and help us deliver excellence!.

salary: $60 - $62 per hour shift: First work hours: 8 AM - 5 PM education: Bachelors

Responsibilities

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Skills

• Project Manager
• Service Cloud V2
• Omni-channel
• SAP C4C
• Genesys
• Salesforce
• Service Cloud
• Genesis Contact Center
• Genesys Project Manager
• Contact Center Project Manager
• SAP C4C integration
• AI Chatbot deployment

• IT Project Manager Qualifications

• Years of experience: 7 years
• Experience level: Experienced Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you’re looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate’s education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days. , .

• Project Manager
• Service Cloud V2
• Omni-channel
• SAP C4C
• Genesys
• Salesforce
• Service Cloud
• Genesis Contact Center
• Genesys Project Manager
• Contact Center Project Manager
• SAP C4C integration
• AI Chatbot deployment
• IT Project Manager

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The Partnership Advantage Applying through us provides you with more than just a job listing; you gain a dedicated career advocate. We offer expert guidance throughout the application process and exclusive access to this high-priority project.