End User Technical Support

Job Description: This position provides technical assistance to computer, system and phone users on a variety of issues, such as email, networking, hardware and software support, and basic system/networking support for end users. IMPORTANT NOTES:

1 - This is a SHORT TERM position. The position is funded for a 3-month duration. While there is a possibility the position will extend beyond that 3-month term, candidates should understand and accept that this may only last for the 3-month duration initially budgeted.

2 - This is a FULLY ONSITE position - because it’s fully onsite and short-term, only local candidates should be submitted.

3- Candidates MUST HAVE experience providing in-person face-to-face deskside support to end users to qualify for this position. Candidates whose experience has been all remote helpdesk phone/email support are NOT the right candidates for this role and will not be considered. Make sure you submit candidates with in-person deskside support experience for this role.

This position with the Idaho Office of the State Board of Education (OSBE) provides technical assistance to computer, system and phone users on a variety of issues, such as email, networking, hardware and software support, and basic system/networking support for end users.

The role will primarily involve:

• Face-to-Face desktop technical support as well as phone/email support for end users
• Support of Windows-based machines (Windows 10 & 11)
• Basic Active Directory user management
• Troubleshooting Microsoft Office applications (Word, Excel, PowerPoint, etc.), as we operate in a Microsoft environment
• Assisting with basic phone system usage (state phone system, Cisco-based)
• Working within our in-house ticketing system, which functions similarly to most standard ticketing platforms

Job Duties include, but are not restricted to: Identify, research, and resolve technical problems. Respond to telephone calls, email, ticketing system and personnel requests for technical support. Document, track, and monitor technical issues, providing clear and concise responses to ensure a timely resolution. Assist clients by answering questions or troubleshooting computer issues in person, over the phone, or through remote tools like Teams and Zoom Possess knowledge of commonly used concepts, practices, and procedures, including imaging and Windows operating systems. Excellent customer service and ability to de-escalate tense situations.

Install and support Windows environments Experience using ticketing system Strong organization, problem solving and multi-tasking skills Sensitive to confidential information Able to pass a fingerprint background check. Strong sense of customer service and professionalism, even in a sometimes-stressful environment Ability to complete assigned tasks individually, as well as work cooperatively

Preferred Qualifications: Knowledge of Microsoft Azure/Entra AD/M365 Experience working in virtualized environments, Analysis Skills, Background Investigation, Board of Education, Budgeting, Cisco Network Systems, Consulting, Customer Support/Service, Demographics, Desktop PC, Email Technology, Hardware Administration, Help Desk, High Tech Industry, Identify Issues, Information Technology & Information Systems, Marketing, Microsoft Active Directory, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft Product Family, Microsoft Windows Azure, Microsoft Windows Operating System, Microsoft Windows System Administration, Microsoft Word, Multiplatform/Cross-Platform, Multitasking, Network Support, Network System Hardware, Problem Solving Skills, Resolve Customer Issues, Sales, Software Administration, Technical Research, Technical Support, Telephone Skills, Time Management, Virtualization

Compensation: $26.60 per hour

We’re more than Software Company with a creative side. We’re a full-service creative studio with a serious technology background. We take a holistic view of sales and marketing, building digital brands that deliver real value to our client.

As a marketing agency, our innovative digital strategies grab and hold people’s attention, and produce the communication and organizing tools needed for success. With a mix optimized to the specific goals of each client and the character of their target customer demographics, we provide true integration across media platforms and channels.

Our Vision Inteletech Global, Inc provides consulting services to assist clients with their ongoing demand for changing IT environments. The early 2000s were an exciting time for IT. Digital technology was transforming our lives, and with each innovation, it became clear that digital was the future. We use our Global Delivery Model for the success of every engagement. Improve effectiveness and efficiency of IT application environments by adopting re-usable software platforms. Our onsite teams work directly with our clients to understand and analyze the current-state of problems and design specifically tailored conceptual solutions.