Mobile IT support

Seeking a highly technical Mobile Endpoint Engineer based in North America. This role is ideal for someone who thrives in fast-paced environments, enjoys solving complex problems, and is comfortable navigating ambiguity. The ideal candidate is motivated by work that extends beyond routine IT support and will play a key role in device lifecycle management, mobile security compliance, application deployment, hardware evaluation, and secure access to corporate resources across iOS and Android devices.

This is a unique opportunity to support Client’s broader IT Manufacturing organization and help solve the challenges of enabling production, R&D, and test teams while maintaining a strong security posture. Every day brings meaningful work across a diverse technology stack in support of Client s mission to accelerate the world’s transition to sustainable energy.

What You Will Do

• Administer and support a cloud-based Workspace ONE UEM environment.
• Configure and manage device enrollment processes, including DEP/ABM and Android Enterprise Zero-Touch Enrollment.
• Partner with business and technical teams to understand requirements and align solutions with internal standards.
• Support IT Manufacturing teams by troubleshooting enrollment, policy configuration, and application deployment issues.
• Troubleshoot mobile printers, ZCP, ThingFinder, and PrintApp.
• Implement and maintain device compliance policies, profiles, and security configurations in alignment with InfoSec guidelines.
• Support OS upgrades and device lifecycle management.
• Evaluate emerging technologies to improve tools, services, and end-user experience.
• Coordinate with vendors and manufacturers on new and end-of-life products.
• Collaborate with InfoSec, networking, and endpoint teams on mobile initiatives.
• Provide Tier 2/3 support and user training as needed.

• Minimum 5 years of experience in enterprise mobile device management, with hands-on system administration experience.
• Experience supporting large enterprise environments with 5,000+ devices.
• Strong knowledge of iOS and Android operating systems.
• Experience troubleshooting both wired and wireless networks.
• Experience with certificate-based authentication, SSO, identity management, REST APIs, and Azure AD/Active Directory integrations.
• Understanding of mobile security best practices and compliance frameworks.
• Strong analytical, hardware, and software troubleshooting skills.
• Ability to work independently and collaboratively across cross-functional teams.
• Strong communication and problem-solving skills.
• Ability to work onsite.