IT Helpdesk Desktop Support Coordinator

The IT Helpdesk Desktop Support Coordinator is responsible for configuring laptops and assisting the service desk with remediations and laptop upgrades. This position will work on laptops, create technical documents and help build automated email workflows., Unboxing and boxing hardware and peripherals. Loading the Windows 11 OS from the ghost image files. Working with the Servicedesk to document daily processes. Work with Jennasa Smith to create automated email workflows using Power BI.

• Computer Skills are a must.
• Basic knowledge of the Windows OS.
• The ability to load a Windows Operating System.
• Knowledge of Computer hardware parts and peripherals.
• Good communication skills.
• The ability to follow directions., Communication Skills, Compensation Management, Computer Hardware, Computer Skills, Customer Support/Service, Desktop Administration, Diversity, Email Software, Equal Employment Opportunity (EEO), Help Desk, Insurance, Insurance Sales, Laptop PC, Microsoft Windows Operating System, Organizational Skills, Peripheral Hardware, Power BI, Risk, Technical Support, Technical Writing

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Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $16.00 to a maximum of $27.50 per hour. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee’s contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs.

Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of “A+” (Superior) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry.

Our most valuable asset is our people: more than 2000 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards, including the 2025 Great Place to Work Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion.

C&F is part of Fairfax Financial Holdings, a global, billion dollar organization. For more information about Crum & Forster, please visit our website: www.cfins.com.