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Help Desk Specialist

POWER3 SOLUTIONS, LLC
Fort Meade, MD, United States
3 days ago
Apply on www.clearancejobs.com
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Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Experience level
Experienced
Experience required
4 years minimum
Compensation
$81,000.0 - $85,000.0
Working hours
Regular working hours
Job source
www.clearancejobs.com

Tech stack

Issue Tracking Systems Servicenow

Job description

  • Provide service availability monitoring and help desk support for internet-like collaboration services hosted on a government intranet for a large community of users.
  • Provide health and status monitoring and taking appropriate measures when a service outage occurs.
  • Utilize SOPs to perform basic troubleshooting steps to identify the problem, then restart service and /or servers to resolve the issue.
  • Document and communicate outage information to coworkers and customers.
  • Provide tier 1 response to customer service requests received via phone, email, chat and tickets.
  • Document all communications in a ServiceNow ticket system, escalate tickets as needed
  • Provide basic instructions on how to use services to both external and internal customer.
  • Troubleshoot customer accounts and users’ ability to logon to the collaboration environment

Requirements

  • TS/SCI with Polygraph
  • Four (4) years Help Desk experience with an Associate’s degree. In lieu of experience, a Bachelor’s Degree may be substituted.
  • Compliance with DoD 8570.01-M with a minimum certification of IAT Level I (SEC+, CCNA, A+, Net+)

Apply for this position

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Apply on www.clearancejobs.com
Prepare application

Good distractions

Talks and stories from around this role — technically off-topic, practically not.

Moments

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