IT Analyst

The role: Due to continued expansion, an exciting opportunity has arisen at the OPA as we seek to appoint an IT Analyst to join our small friendly IT department, based at our OFD (Oil Fuel Depot) located at Garelochhead, Helensburgh, Argyll & Bute, with a working pattern of Monday to Thursday at site, and Friday WFH.

This newly created role will provide tactical support to the business, ensuring satisfactory performance of the OPA IT infrastructure, resolving user’s issues, delivering improvements to the system in line with the IT Strategy, as directed by the IT Infrastructure Manager, and contributing to the review of current systems and new technology/software, as OPA continues to ensure our IT infrastructure is fit for purpose and robust from cyber threats.

The role will require the user to utilise their IT skills across a multi-sited organisation, dealing with up to 300 users at all levels within the organisation, from operators to Members of the Board. There is a requirement to build and maintain strong, credible working relationships with all our stakeholders both internal and external.

Occasional travel to other sites may be required, with some overnight stays, therefore a full (preferably clean) driving licence is essential for the successful candidate.

Responsibilities:

Ensure the OPA Information Systems Acceptable Use Policy is fully adhered to by Users. Monitoring systems and activities and reporting to the IT Infrastructure Manager, Human Resources Director or the Human Resources Manager any suspected infringements.

Ensure management of change processes are fully adhered to for all changes proposed.

Monitor and ensure all security functions are enabled and up to date to protect the infrastructure from cyber threats. Report immediately any issue to the IT Infrastructure Manager or the Chief Financial Officer.

The administration and maintenance of group infrastructure, business systems, and IT related services directing and managing internal support personnel and/or external outsourced service providers as necessary.

Liaise with third party software/hardware suppliers or maintenance suppliers as necessary.

Support the IT Infrastructure Manager/Snr IT Infrastructure Engineer to ensure IT-related purchases are procured cost effectively whilst meeting quality standards and specifications as required by the business.

To manage the ordering, configuration and deployment of end-user IT hardware.

To carry out additional projects or activities as assigned by the IT Infrastructure Manager/ Snr IT Infrastructure Engineer.

Resolve and/or escalate issues in a timely fashion.

Create and maintain documentation/records where necessary.

Ensure that all completed work is detailed and all relevant databases are updated.

Maintain secure backup controls as necessary.

Produce technical implementation and recovery documentation.

Be part of the project team (in some instances be project manager as required for any IT projects to coordinate implementation, liaising with others where required.

Recognise actual or potential compatibility issues to resolve or avoid such issues.

Support the Snr IT Infrastructure Engineer in developing and ensure procedures are in place to diagnose a system and methods applied to perform a full or partial system recovery.

The candidate: You’ll need to have a relevant IT qualification or demonstrable experience in an IT support or infrastructure environment. Typically with 1 to 2 years’ experience in a technical IT role (1st/2nd line support, desktop support, or junior systems administration) with experience of providing support to users across different levels of technical ability. Exposure to multi-site environments and remote support is desirable but not essential.

Candidates should live within 45 minutes to an hour commute of Garelochhead.

Required Knowledge/Skills:

Basic understanding of cloud services (O365, Azure) with willingness to develop further.

Working knowledge of:Windows Operating System

Microsoft Office 365 apps

Basic Active Directory tasks (password resets, group membership, user creation)

Basic networking concepts (DNS, DHCP, IP addressing)

Understanding of endpoint devices (laptop/desktop build, configuration, troubleshooting) as required in the JD (ordering, configuring, deploying hardware).

Ability to create and maintain simple documentation and update records effectively.

Willingness to learn and support:SharePoint Online

Intune / Endpoint Manager

File systems, GPO basics

Comfortable liaising with third-party support providers under guidance