Salesforce Coordinator

As the Salesforce Coordinator, you’ll play a vital role in managing and developing PAT’s Salesforce platform to support the growth of their volunteer management system, the new MyPAT portal, and future fundraising initiatives., You’ll work with external partners and internal teams to customise, maintain, and enhance the Salesforce CRM system, helping PAT reach its full potential. You’ll ensure smooth operations, oversee system developments, and provide training and support to users. This is an excellent opportunity for someone with Salesforce experience who is excited to make a tangible impact in the charity sector., * Support CRM development projects with external Salesforce partners, ensuring timely delivery.

• Customise Salesforce to meet PAT’s specific needs, including creating fields, objects, workflows, and reports.
• Produce and maintain dashboards to monitor activity and performance.
• Assist in implementing new Salesforce features, working closely with stakeholders to understand requirements.
• Maintain and document Salesforce processes and procedures.
• Administer the Salesforce database, ensuring data integrity and managing user accounts.
• Provide training and ongoing support to users on Salesforce functionality.
• Troubleshoot and resolve Salesforce configuration and data issues.

You’re a Salesforce professional with a passion for using technology to drive change. If you have experience in Salesforce administration, customisation, and troubleshooting, we want to hear from you. Your proactive and self-motivated attitude will ensure you thrive in this role, balancing multiple priorities in a fast-paced environment.

Essential Skills:

• 2+ years of experience in Salesforce Administration.
• Proficient in Salesforce configuration, customisation, and administration.
• Experience with Salesforce NPSP and Experience Cloud (advantageous).
• Strong communication skills with the ability to engage stakeholders at all levels.
• Experience in training and supporting a diverse range of users.
• Ability to work independently and manage multiple priorities effectively.

You’ll be an integral part of PAT’s mission, ensuring their systems are working seamlessly to support volunteers and drive positive change.

Pets As Therapy (PAT) is a UK-wide charity that brings the comfort of therapy animals to people in hospitals, schools, care homes, and more. With 5,000 volunteers, they make a difference by improving mental health and wellbeing through the power of animals. PAT is continuously improving its technology to enhance the experience of its volunteers and the impact of its work.