Sr. GLOBAL OPERATIONS ENGINEER (STARLINK)

• Take extreme ownership of process improvement: ruthlessly apply first-principles methodologies to eliminate waste, scale self-service, accelerate resolution, and simplify complex processes
• Identify systemic engineering and operational defects with bias for action; rapidly determine root causes and drive comprehensive solutions at scale-both immediate fixes and permanent preventative systems that remove recurring requirements
• Design and own lean data frameworks that surface only the signals that matter across the customer journey and internal operations (logistics, finance, etc.), enabling fast decisions
• Partner with leadership and cross-functional teams to prioritize, aggressively de-scope requests, allocate resources, and kill non-essential work so high-impact solutions stick
• Own complex projects end-to-end with bias for action: set aggressive timelines, remove blockers, influence stakeholders, drive tight feedback loops, and deliver results without waiting for perfect conditions
• Lead design reviews and rollouts with design, engineering, logistics, and operations teams-challenge scope, strip unnecessary requirements, run lean betas, and create only the enablement materials that actually move the needle
• Establish living knowledge systems with extreme ownership: codify essential best practices, continuously prune outdated documentation, and ensure systems stay simple and scalable

• Bachelor’s degree in engineering, mathematics, computer science, or STEM field
• 5+ years of experience in an operations, process improvement, manufacturing, and/or consulting environment
• 3+ years of experience with, Excel, SQL, and Python

PREFERRED SKILLS AND EXPERIENCE:

• Proven ability to thrive and deliver in environments with competing priorities and aggressive timelines
• Experience leading complex operational and strategic initiatives at scale
• Strong proficiency in statistics, data analysis, and data visualization; ability to turn data into decisive action
• Demonstrated ability to independently define, scope, de-scope, and own projects end-to-end
• Hands-on experience with lean, Six Sigma, and first-principles process improvement methodologies
• Proficiency in programming/scripting languages (Python, SQL, C#, or similar) for analysis and automation
• Excellent written and verbal communication skills with a track record of influencing senior leaders
• Extreme ownership, strong bias for action, and a history of building simple, scalable solutions
• Strong interpersonal skills with experience mentoring others and leading small, high-performing project teams
• Advanced degree or dual background preferred (engineering + business/economics)

ADDITIONAL REQUIREMENTS:

• Must be available to work extended hours and weekends as needed
• Willingness to travel up to 50%

ITAR REQUIREMENTS:

• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

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