Philanthropy Systems Manager

Position Summary:

The Philanthropy Systems (Operations) Manager provides data management, routine data generation, reporting, administrative, and operational support to the Philanthropy Department to advance effective donor engagement, fund stewardship, and gift planning activities. In partnership with department staff and colleagues across the organization, this position manages critical constituent and fund data, supports donor and planned giving processes, and promotes the effective use of technology and data systems. The Manager serves as a key resource for data integrity, reporting, process documentation, training, and system support, helping to improve efficiency, consistency, and alignment across Foundation functions while ensuring accurate records and exceptional service to donors and colleagues.

Essential Job Functions and Responsibilities:

Data Management and Reporting

• Is accountable for the integrity and effective use of department data within the CSuite system, including data entry oversight, quality assurance and audits, document management, query development, routine report generation, mailing list maintenance, and preparation of mass mailing lists for the Annual Report and other organizational needs
• Leverage organizational systems to track and report on metrics of key engagement activities and use data to inform departmental and organizational strategy.
• Respond to ad-hoc reporting requests from internal staff, ensuring data accuracy and timely delivery
• Serves as a technical resource for department data systems and provides support and guidance to colleagues across the organization as needed

Training and Systems Support

• Develops, maintains, and updates process documentation for data systems and provide training, coaching, and ongoing support to colleagues in partnership with Information Technology
• Participates on internal technology, data, and operations committees to promote operational efficiency, continuous improvement, and cross-functional alignment
• Leads front-line support for department data systems ensuring colleagues receive timely assistance, issue resolution and guidance on best practices

Administrative Support

• Provides administrative support to Development and Gift Planning staff, including tracking planned gifts, and managing Spaulding-Potter donor relationships and records
• Ensures adequate general administrative support to department staff in partnership with Donor Operations team, including material preparation, data entry, filing, Word, Excel, or PowerPoint document or presentation preparation
• Owns the day-to-day administration of fund management tasks, partnering with Donor Services Managers to maintain accurate constituent and fund records and ensure consistent coding practices
• Manages resolution of department facilities and equipment issues(computers, printers, copiers, telephone) through active partnership with Administrative and Information Technology staff

Other

• Performs other duties as assigned

Essential Knowledge, Skills, and Attributes:

• Understanding of philanthropy processes
• Ability to handle sensitive and confidential information with discretion and judgment
• Excellent interpersonal skills
• Strong relationship and customer service skills, both internally and externally
• Ability to work comfortably in a fast-paced environment cross-departmentally
• Effective written and verbal communication skills, including formal presentation preparation and a strong aptitude to communicate and translate data and technical information to non-technical audiences
• Demonstrated ability to establish and lead initiatives and to work successfully with a professional team to meet organizational priorities
• Able to create and execute efficient queries, exports, reports, imports and other solutions
• Strong project management skills including the ability to organize multiple tasks/projects, as well as prioritize tasks within projects across departments
• Attention to detail and ability to work under deadline pressure
• A thoughtful team player who can work independently
• Demonstrated ability to lead through influence, leveraging expertise, strong relationships, and effective communication to achieve results and advance shared goals without direct supervisory authority
• Demonstrated initiative, independent judgment, resourcefulness, and flexibility
• Belief in the mission and purpose of the New Hampshire Charitable Foundation

Essential Qualifications:

• A combination of education or relevant work experience equalto the needs of the role.
• Previous experience in nonprofit philanthropy/development preferred
• Advanced proficiency with Microsoft 365 applications, database systems, and AI-enabled productivity tools. Ability to learn, adapt to, and optimize new technologies quickly.
• Experience managing and maintaining constituent and fund data within a CRM environment (C-Suite preferred), including data integrity, reporting, and business process support. Experience with Microsoft Power BI strongly preferred or the demonstrated aptitude to achieve proficiency within 12 months.
• Ability to work with standard office equipment and other technology
• Ability to travel to off-site meetings or events as needed

• Understanding of philanthropy processes
• Ability to handle sensitive and confidential information with discretion and judgment
• Excellent interpersonal skills
• Strong relationship and customer service skills, both internally and externally
• Ability to work comfortably in a fast-paced environment cross-departmentally
• Effective written and verbal communication skills, including formal presentation preparation and a strong aptitude to communicate and translate data and technical information to non-technical audiences
• Demonstrated ability to establish and lead initiatives and to work successfully with a professional team to meet organizational priorities
• Able to create and execute efficient queries, exports, reports, imports and other solutions
• Strong project management skills including the ability to organize multiple tasks/projects, as well as prioritize tasks within projects across departments
• Attention to detail and ability to work under deadline pressure
• A thoughtful team player who can work independently
• Demonstrated ability to lead through influence, leveraging expertise, strong relationships, and effective communication to achieve results and advance shared goals without direct supervisory authority
• Demonstrated initiative, independent judgment, resourcefulness, and flexibility
• Belief in the mission and purpose of the New Hampshire Charitable Foundation, * A combination of education or relevant work experience equalto the needs of the role.
• Previous experience in nonprofit philanthropy/development preferred
• Advanced proficiency with Microsoft 365 applications, database systems, and AI-enabled productivity tools. Ability to learn, adapt to, and optimize new technologies quickly.
• Experience managing and maintaining constituent and fund data within a CRM environment (C-Suite preferred), including data integrity, reporting, and business process support. Experience with Microsoft Power BI strongly preferred or the demonstrated aptitude to achieve proficiency within 12 months.
• Ability to work with standard office equipment and other technology
• Ability to travel to off-site meetings or events as needed