FMS Information Systems Assistant

Performs routine system maintenance for department systems to ensure proper functionality and availability Troubleshoots basic and common technical issues Evaluates system functionality and identifies areas for improvement, including test patches and upgrades Maintains, configures, and tests future system applications and functionality Drafts, manages, and updates user protocols, guides, and similar documentation Provides training and support to end users Other duties as assigned, Facilities Management Services (FMS) supports the RIT community by designing, constructing, operating, and maintaining a high-quality, cost-effective campus environment. The FMS Information Systems Assistant is part of the FMS Operations Center and plays a key role in providing administrative, technical, and data management support across FMS. This position supports departmental systems, maintains critical operational data, assists with technology-related needs, and helps ensure the accuracy and efficiency of business processes. The role also develops and maintains documentation, coordinates equipment and asset records, and serves as a resource for department-wide information systems and operational support.

Knowledge of operating systems such as Windows or Linux Knowledge and use of system management tools and scripting languages Skill in testing, patching, and maintaining systems Skill in troubleshooting and performing root cause analysis Ability to work independently or as part of a team Ability to communicate effectively to both technical and non-technical colleagues, team members, and vendors

Minimum Education & Experience

Associate’s degree in related field 2 years of relevant experience Equivalent combination of experience & education may be considered

Eligible for RIT’s comprehensive benefits program, including:

Medical, dental, and vision coverage

Sick and vacation time

12 paid holidays per year

Retirement and financial planning resources

Educational benefits for employees and dependents

Employee wellness program

Free use of on-site fitness facilities

Work with a team that values hard work and the difference it makes every day. FMS provides dependable, year-round employment and hands-on training to help you grow on the job.