IT Support Specialist

Are you a motivated problem-solver who loves being the go-to technical resource? We are looking for an IT Support Specialist to serve as the first line of defense for our employees’ technical needs. You will initially support staff at both our Headquarters and the operations center, with the role eventually transitioning to be 100% based at the operations center down the road. In this fully on-site role, you will ensure our team has seamless access to reliable hardware and software across corporate offices, remote locations, and fast-paced warehouse environments. Challenge Yourself - The Specifics:

• Serve as the primary point of contact for technical issues, providing seamless IT support to both in-person employees and our remote workforce via ticketing systems, phone, chat, or walk-ups
• Perform on-site, physical troubleshooting of IT equipment on the warehouse floor, including specialized devices such as barcode scanners, rugged tablets, thermal label printers, and wireless access points
• Diagnose and resolve a wide range of hardware, software, and network issues across ChromeOS, macOS, and Windows environments
• Provision, configure, and deploy laptops, monitors, and peripherals for new hires
• Manage account creation and deactivation securely
• Assist senior IT members and Systems/Network Administrators in troubleshooting, diagnosing, and resolving more complex infrastructure, network, or server issues
• Administer user accounts, permissions, and security groups within Google Workspace/Microsoft 365, Active Directory, and various SaaS applications
• Assist with maintaining office and warehouse networks (Wi-Fi, LAN, VPNs), standard printers, and audio/visual equipment in conference rooms
• Track and maintain an accurate inventory of all IT hardware, warehouse equipment, and software licenses
• Create and maintain clear, step-by-step documentation for both the internal IT knowledge base and employee self-service guides
• Communicate updates proactively to users who have been or may be affected by system outages or bugs
• Follow up with users after problems have been resolved to ensure continued functionality and satisfaction
• Utilize help desk tracking software to log requests, monitor trends, and present recommendations or improvements for user systems
• Perform other duties as assigned

Qualifications You Have a Unique Combination of Skills, Talents and Mindset, Including Many of the Following:

• Associate’s or bachelor’s degree in IT, Computer Science, or a related field preferred
• One (1) to three (3) years of proven experience in an IT Helpdesk, Desktop Support, or similar technical support role
• Comprehensive working knowledge and administrative experience with both macOS and Windows
• Comfortable performing hands-on technical work in both a standard office setting and a dynamic warehouse environment
• Exceptional interpersonal skills with the ability to translate complex technical jargon into plain language for non-technical users, regardless of whether they are working remotely or on the floor
• Experience managing a queue and logging issues in standard IT ticketing platforms (e.g., Zendesk, Jira Service Desk, ServiceNow)
• Familiarity with administering Google Workspace and Microsoft 365 environments
• Hands-on experience troubleshooting laptops, desktops, mobile devices, standard office peripherals, and a willingness to learn warehouse-specific tech
• Industry certifications such as CompTIA A+, Network+, Apple Certified Support Professional (ACSP), or Microsoft Certified: Modern Desktop Administrator
• Previous experience supporting IT operations in a warehouse, logistics, or manufacturing facility
• Experience with Mobile Device Management (MDM) solutions (e.g., JAMF, Intune, Kandji)
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN) to effectively assist senior IT staff
• Ability to efficiently diagnose, analyze, and resolve complex technical issues.
• Proven ability to foster teamwork and build positive working relationships across departments
• Capable of exercising sound judgment and making timely decisions in a fast-paced environment.
• Excellent oral and written communication skills, with the ability to explain technical concepts to non-technical users clearly
• Strong ability to independently identify, seek out, and gather necessary information to solve unfamiliar problems
• Demonstrated knowledge and proficiency in relevant hardware, software, and operating system

The Perks and Benefits:

• Medical, Dental, Vision, Life/AD&D, Short Term and Long Term Disability Insurance (100% PAID by employer), available first of the month, following the date of hire
• Company-matched 401(k) Plan, at 5%, no vesting schedule
• Paid Time Off (PTO)
• Volunteer Time Off (VTO)
• Three Paid Flexible Holiday per year
• Seven Paid Holidays
• Pre-Tax Flexible Spending Accounts (FSA) and Health Savings Account (HSA) - $200 annual employer contribution
• Career Development Plan Program
• Discounted Corporate Gym Membership at South Reno Athletic Club
• Tuition Assistance
• Employee Discount
• Monthly Birthday Lunch Celebrations
• On-site Snacks and Beverages
• Employee Referral Bonus Program, $22-$22
• Locations Huntington Beach, CA * Aspen, CO * Reno, NV