Technical Program Manager (TPM)
S&K GLOBAL SOLUTIONS LLC
United States
3 days ago
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Role details
Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Job source
Tech stack
Amazon Web Services
Cloud Services
Salesforce.Com
Requirements
- Non-Negotiable Skills: Exceptional stakeholder management and executive-level communication; must effortlessly bridge the gap between business leaders and technical engineering teams.
- Required Domain Experience: Proven track record managing large-scale call center or contact center migrations.
- Ideal Tech Stack Expertise: Familiarity with AWS Connect architecture, call routing workflows, and Salesforce (Service Cloud/CRM) integration points.
- Key Responsibilities: Driving project timelines, aligning cross-functional teams, mitigating migration risks, and ensuring seamless delivery of the new tech stack.
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