Technical Program Manager (TPM)

S&K GLOBAL SOLUTIONS LLC
United States
3 days ago
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Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Job source

Tech stack

Amazon Web Services Cloud Services Salesforce.Com

Requirements

  • Non-Negotiable Skills: Exceptional stakeholder management and executive-level communication; must effortlessly bridge the gap between business leaders and technical engineering teams.
  • Required Domain Experience: Proven track record managing large-scale call center or contact center migrations.
  • Ideal Tech Stack Expertise: Familiarity with AWS Connect architecture, call routing workflows, and Salesforce (Service Cloud/CRM) integration points.
  • Key Responsibilities: Driving project timelines, aligning cross-functional teams, mitigating migration risks, and ensuring seamless delivery of the new tech stack.

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