Product Support Engineer

The Product Support Engineer will work with the HistoSonics team in supporting the Company’s efforts to ensure successful product launches in the field and that customers and clinical partners have continued support from engineering. They will play an active role in supporting commercial activities, cases (procedures), and commercial and clinical sites., * Work with cross-functional teams (Operations, R&D, Education, Sales, and Clinical Affairs) to support commercial, clinical, and pre-clinical equipment and procedures in the field.

• Lead the engineering team in commercial and customer-facing activities. This may include evaluating product in the field and developing a plan to resolve any issues experienced by the customer. This will require working with the SMEs in R&D.
• Work with key stakeholders (cross-functional leadership) to determine appropriate priority of work related to commercialized product and product support.
• Ensure that design documentation is in accordance with HistoSonics’ design control system (or external partner’s systems) and that all project deliverables are met.
• Assist in developing plans with the commercial teams to engage customers with Histosonics’ technology.
• Work with cross-functional team to support conferences, tradeshows, meetings, and demos.
• Provide field support during first commercial and clinical cases to understand how to troubleshoot the device. Use this knowledge to develop troubleshooting guides to provide further support to the customer.
• Work with the development team to develop field training related materials that can be used to train future product support engineers who will provide support for the product., Provides second-line support for complex security and networking issues, including troubleshooting, testing, reproducing, and resolving customer problems. Partners with Engineering and Operations, documents incidents, manages enterprise escalations, develops training, mentors engineers, and contributes customer-driven product and code improvements. Requires expertise in web security, network infrastructure, packet captures, and HAR traces, along with 5+ years of relevant troubleshooting experience. Top Skills: Ai ToolsAWSAzureGCPHar TracesHTTPIpsec VpnNgfwPac FilesPacket Capture AnalysisSAMLSandboxingScimSd-WanSslSsl VpnSwgTcp/Ip Cato Networks

Product Support T2 Engineer

14 Days Ago Remote United States Mid level Mid level Information Technology * Security * Cybersecurity Own customer technical issues from troubleshooting through resolution in a cloud networking and security environment. Mentor support engineers, create knowledge articles, advocate for customers across Engineering, Customer Success, Professional Services, and Product Management, and align customer needs with Cato solutions. Monitor customer status, identify concerns and growth opportunities, and help improve global support services while collaborating with distributed teams. Top Skills: Cloud NetworkingFirewallsIpsecNetwork SecurityProxy ServersSaaSSaseSd-WanSecurity ProtocolsTcp/IpVpns Cato Networks

Product Support T3 Engineer

14 Days Ago Remote United States Entry level Entry level Information Technology * Security * Cybersecurity Own customer technical issues through resolution, troubleshoot complex networking and security problems, mentor support engineers, create knowledge articles, and advocate for customers across Engineering, Product, Customer Success, and Professional Services. Serve as a trusted technical advisor, support designated customer programs, monitor customer status, identify risks and opportunities, and help improve global support services. Top Skills: Cloud NetworkingCloud SecurityFirewallsIpsecProxy ServersSaaSSaseSd-WanSecurity ProtocolsTcp/IpVpns

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• Bachelor’s degree in Engineering or Life Sciences strongly preferred.
• 0-2 years of relevant experience; ideally in a hospital or a med device company Strong communicator with professionalism and adaptability; able to engage multiple participants while keeping demos organized and on track.
• Experience in complex systems design, engineering, and product support preferred
• Experience support product and procedures in the field both in a commercial environment and a clinical environment preferred
• Excellent communication skills and quality management systems experiences
• Willing to travel up to 75% domestically, including approximately two weekends per month.

HistoSonics is a commercial-stage medtech company advancing the Edison® System, a novel non-invasive sonic beam therapy based on histotripsy. Since receiving FDA De Novo grant for the non-invasive destruction of liver tumors in 2023, the company has progressed beyond initial market entry into commercial expansion, reimbursement momentum, and ongoing clinical and pipeline development. In addition to its current liver tumor indication, HistoSonics is pursuing future indications across multiple applications including kidney, pancreas, prostate, neuro, women’s health, and other significant underserved human health areas, to realize the broader potential histotripsy across multiple disease states and medical specialties.

We offer an exciting work culture where cutting-edge science meets real-world application, and each team member’s contribution is important to our success in ensuring our physicians and their patients get what they need most.