Technical Support Assistant

The ideal candidate will join a vibrant educational communityand have a desire and ability to serve a population of students with variousneeds and backgrounds. This is apart-time, non-unit position with no benefits. As a member of the End UserServices team, this individual provides technical hardware/software support forclient computers and other technologies within MassBay. This individualprovides courteous, timely, and effective assistance to students, faculty andstaff, including classroom, lab, and event support.

Shift hours are Monday through Thursday, from 8:00 AM to 12:30 PM, on theWellesley campus.

KeyResponsibilities and Duties:

• Monitor and resolve IT help desk ticket requests and incidents;
• Support computers and peripheral equipment using a variety of operating systems and applications;
• Maintain and install all software applications related to MassBay computing;
• Support College-wide and multi-campus audiovisual services in classrooms, meeting rooms, and auditorium;
• Provide routine computer, printer, and peripherals maintenance;
• Provide computer software and hardware orientation for students;
• Make necessary arrangements for outside repair as needed;
• Provide back up coverage for the College Copy Center;
• Perform other duties as assigned.

This list is not tobe considered all-inclusive. A supervisor may assign other duties as requiredto meet the needs and foster the mission of the College.

All employees ofMassBay are expected to work collegially and collaboratively within a communitythat values and celebrates the variety of student experience.

• Experience troubleshooting computers and audiovisual equipment;
• Experience working in a multi-user environment supporting users at different levels;
• Previous operatingsystems experience using Windows 11, Chrome OS or Mac OS., * Sensitivity and commitment to the goals of Affirmative Action;
• Experience working in a community college or similar environment;
• Demonstrated commitment to working with students in need;
• Previous experience maintaining and trouble-shooting software applications and PC hardware;
• Demonstrated effective oral and written communication skills;
• Ability to work as part of a team.

MassBayfosters educational excellence and academic success to prepare students forlocal and global citizenship, to promote their personal growth, to meetcritical workforce demands of communities, and to contribute to the region’seconomic development.

Massachusetts Bay Community College isserved by a cadre of employees of varied backgrounds and experiences. We invite all individuals to consider joiningour community.

Locatedin Greater Boston, MassBay is a comprehensive, open-access community college,offering associate degrees and certificate programs on three campuses inWellesley Hills, Framingham, and Ashland, Massachusetts.