Solutions Engineer

The Solutions Engineer partners with Sales, Customer Success, Product, Engineering, and Support to guide customers from discovery through implementation and expansion. Responsibilities include technical discovery, solution and workflow design, onboarding, QA, deployment, RFP and RFI responses, customized product demonstrations, and advising clients across web, iOS, Android, and cloud integrations. The role also advocates for customer needs and drives product improvement. The summary above was generated by AI Here’s why this role matters to us:

At Microblink, helping our customers get the most value out of our products starts with a deep understanding of their needs and a proactive, partnership-driven approach. As Solutions Engineer you’ll work at the intersection of Sales, Customer Success, and Product, crafting seamless onboarding journeys, designing technical solutions, and building lasting trust.

From the very first discovery call through implementation and expansion, you’ll serve as the technical voice and strategic partner, ensuring that our solutions are integrated smoothly into our clients’ ecosystems and primed for long-term success. A little bit about us:

Microblink is the Identity Intelligence OS that establishes Know Your Actor: control over people and agents, how risk is assessed, and how decisions are made across digital journeys. Built for an adversarial AI era, Microblink replaces static verification with continuous identity control. As the only solution spanning IDs, biometrics, and payment cards, Microblink delivers a real-time command center where signals, policies, and decisioning can be calibrated with granular precision. Companies use Microblink to adapt faster than fraud, optimize outcomes over time, and enforce trust at scale across onboarding, authentication, and every moment in between. In 2025, Microblink processed 2.9 billion identities across 195+ countries. Its proprietary Fraud Lab generates 100,000+ images monthly for training and testing models, achieving 100% deepfake detection in DHS-powered testing.

Interested in learning more? Explore our tech in action. Here’s what you’ll do:

• Partner closely with our Sales and Customer Success teams to shape deal and account strategy, while leading white-glove onboarding experiences.
• Lead with a solutions-first mindset-asking the right questions to understand a client’s goals, and proposing implementation paths that align with their business outcomes.
• Act as the technical DRI and trusted advisor throughout the solution delivery lifecycle: from designing workflows and implementation to QA and deployment.
• Collaborate cross-functionally with Product, Engineering, and Support to share insights, advocate for client needs, and drive continuous product improvement.
• Own and complete technical components of RFPs, RFIs, and solution proposals.
• Deliver compelling, customized product demos based on a vertical and use case with the ability to weave in technical recommendations across web, iOS, Android, and cloud platforms.

• Have 5-8 years of experience as a Sales Engineer, Solutions Engineer, or in a similar customer-facing technical role.
• Hold 2+ years of experience in the Identity Verification (IDV) or Identity and Access Management (IAM) space.
• Experience supporting customers throughout both pre-sales and post-sales engagements, including product demos, RFP responses, technical discovery sessions, implementation, and hypercare.
• Have exceptional customer-facing skills and the ability to engage across multiple levels and departments within large organizations.
• Are a confident presenter with excellent communication skills, both verbal and written.
• Possess strong technical acumen, with working knowledge of APIs, web development, iOS, Android, and system integration.
• Thrive in high-growth, fast-paced environments and are comfortable navigating ambiguity and building from scratch.
• Are action-oriented, creative, and passionate about solving customer problems with a solutions-first mindset.

• Become part of a global B2B SaaS identity company where your contributions truly make an impact- a high-performing, people-first culture that values growth, fosters learning, and rewards success.
• Enjoy flexible work arrangements-work remotely, hybrid, or from one of our offices, depending on your preference.
• Unlimited PTO to support work-life balance.
• Region-specific benefits tailored to your location.
• Equity.