Veeva Vault CRM Support Specialist

We are seeking an experienced Veeva CRM Business Support Specialist for a longer- term role dedicated to ensuring the successful adoption and continuous improvement of our commercial CRM platform. The ideal candidate will possess deep expertise in Veeva Vault CRM, a strong understanding of the business context in a life sciences commercial environment, and the ability to translate business needs into technical solutions. In this role, you will act as a critical bridge between our field teams and technical support, driving issue resolution and enhancing system functionality., 1. Business Analysis & Stakeholder Liaison Act as the primary point of contact for field teams to understand, document, and translate their feedback and requirements for the technical team. Analyze what field teams are asking for and reporting to provide the necessary business context, ensuring technical solutions appropriately address the core need. Serve as a bridge between business stakeholders (Field Teams, Commercial Operations) and technical teams (IT, Engineering) to facilitate clear communication and alignment.

1. Advanced Issue Resolution & System Enhancement Go beyond initial triage to own and drive complex issues toward resolution, performing root cause analysis on system defects, user errors, and data discrepancies. Proactively identify opportunities for system and process improvements based on recurring issues and user feedback. Configure and adjust system settings, permissions, security profiles, and page layouts to better meet evolving business needs.

2. User Enablement & Strategic Guidance Assist commercial field teams with inquiries related to call reporting, sample management, content presentation, and overall platform navigation. Collaborate with training teams to develop robust support materials (job aids, FAQs, best practice guides) that address knowledge gaps and promote effective system use. Contribute to the long-term CRM roadmap, supporting continuous releases and enhancements.

3. Cross-Functional Collaboration & Reporting Partner with IT, Commercial Operations, Veeva Managed Services, and vendor technical teams to drive rapid issue resolution and project execution. Maintain logs detailing incident volumes, resolution status, and recurring trends to inform strategic decision-making. Participate in regular meetings to report on system stability, priority open items, and progress on enhancement initiatives. Requirements and Qualifications, This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their…

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Veeva Vault CRM Expertise: Direct, hands-on experience supporting, configuring, or administering Veeva Vault CRM. Business Acumen in Life Sciences: Deep understanding of commercial operations within pharmaceuticals or biotechnology, including field team workflows (e.g., call logging, CLM, Approved Email, target lists) and the business context behind them. Technical Translation Skills: Proven ability to understand and articulate business challenges and translate them into actionable requirements for a technical audience. Advanced Troubleshooting: Strong proficiency in diagnosing configuration issues, data model anomalies, sync errors, and integration touchpoints, and driving them to resolution. Ticketing Systems: Experience with enterprise ticketing tools such as Service Now, JIRA, or Zendesk. Desirable Certifications & Skills Veeva Vault Administrator Certification. Familiarity with Salesforce/Veeva data structures and data management tools. Strong written and verbal communication skills with the ability to explain complex concepts to both technical and non-technical users. High adaptability and problem-solving agility in a dynamic environment.

Constellation Energy

• Norristown, PA
• $117,900-131,000 per year Who We Are As the largest private-sector power producer in the world and the nation’s largest producer of clean and reliable energy, Constellation is focused on our purpose: ligh…