Director, Software Engineering

Fidelity Charitable is adding a Director, Software Engineering to our Durham regional campus. As a Director, Engineering you’ll be responsible for defining and executing the technical strategy for one or more applications aligned with your capability area. You’ll partner closely with product managers, architects, IT project managers, systems analysts, and other enabling functions to translate strategic business objectives into scalable, secure, and resilient technology solutions.

In this role, you’ll own the end-to-end delivery, technical health, and operational stability of your applications and products while you also lead a delivery team of software engineers, systems analysts, and quality testers. You’ll balance product-level priorities with enterprise goals, ensure adherence to standards and best practices, and foster a culture of engineering excellence, innovation, and continuous improvement.

Our technology solutions support the philanthropic community, including donors, financial advisors, and operations professionals, who work together to drive charitable giving through grants to nonprofit organizations.

• Define and communicate a clear engineering strategy and execution roadmap aligned with business goals, product vision, and enterprise technology direction
• Own delivery targets, ensuring focus on business outcomes, customer experience, and long-term platform sustainability
• Translate business, regulatory, and operational requirements into technical milestones and delivery plans
• Apply enterprise thinking to balance near-term product needs with reuse, scalability, and standardization across the ecosystem
• Provide technical leadership across a cross-functional delivery team, ensuring solutions are scalable, secure, and operationally sound
• Maintain strong technical credibility with experience across web services and APIs, database systems, modern web architectures, and distributed systems
• Partner with architecture and engineering peers to ensure technical quality, maintainability, and architectural integrity
• Ensure on-time, high-quality releases, while maintaining platform stability during production support, peak periods, and market events
• Lead engineering input related to estimation, dependency mapping, sequencing, and capacity planning
• Partner with product and program/project Management to ensure delivery health, progress transparency, and stakeholder communication
• Champion continuous integration and continuous delivery (CI/CD) practices to improve quality, speed, and reliability
• Support production incident and outage management, including triage, recovery, root cause analysis, and preventive remediation
• Accountable for engineering talent lifecycle: hiring, onboarding, coaching, performance management, and career development
• Build, mentor, and scale high-performing engineering leadership teams that embrace innovation, accountability, and continuous improvement
• Drive adoption of modern engineering practices, tools, and ways of working, leading teams through change effectively

• Proven software engineering leadership experience
• Experience directly managing engineers responsible for full lifecycle delivery, including design, development, testing, deployment, and production support
• Experience leading distributed teams, improving team maturity, and enabling teams to think strategically and not simply execute requests
• Clear and confident communication skills to explain complex technical topics to a wide range of stakeholders
• Ability to influence decisions without direct authority, make sound judgment calls and drive alignment across a complex ecosystem
• Comfort operating across the full software development lifecycle, from early requirements through post-release support and incident management
• Strong conceptual understanding of object-oriented design and engineering design patterns
• Hands-on experience designing and delivering RESTful APIs and distributed services
• Experience with relational and NoSQL databases
• Solid understanding of SDLC best practices, governance, and quality controls
• Passion for continuous integration and continuous delivery (CI/CD)

Fidelity Charitable is a 501(c)(3) public charity. We help donors maximize their generosity through our donor-advised fund, called the Giving Account. Established in 1991, we are the nation’s top grantmaker, distributing $18.3 billion to charities in 2025. Fidelity’s Charitable Technology group develops the next-generation technologies that directly impacts how customers accomplish their philanthropic goals. As a member of the Fidelity Investments business unit supporting Fidelity Charitable and other philanthropic solutions for customers, companies, and financial advisors, you will help our applications evolve through hands-on software development, technical mentoring, and cross-team collaboration with a diverse, co-located engineering team, while also visualizing customer issues as drivers for internal change.