Full Stack Development

Essential Job Functions: * Identify, evaluate and prioritize caller needs, questions and concerns. * Formulate plans of resolution and respond appropriately and efficiently. * Maintain and restore customer satisfaction and partner with other teams as needed. * Perform problem analysis, problem determination and recommended resolutions to the callers in accordance with standard protocol. * Proactively educate caller on program benefits. * Meet or exceed established call center metrics, attendance standards and quality levels. * Use computer tools to accurately process and document information. * Develop rapport with callers and appropriately adjust communication style. * Provide accurate information about Sharecare programs and services. * Escalate issues internally and follow up on escalated issues.

Multitasking Communication Microsoft Word Prioritization Web Navigation Detail Oriented Medical Records Problem Solving Multilingualism Customer Service Rapport Building Queue Management Microsoft Outlook, Customer Service, Patient Facing Comunication, Phone Handling, Attention to Detail, Reliability, Medical Records Experience, ROI Processing, Healthcare Environment Familiarity, Fax and queue management, Customer Service,Patient Facing Comunication,Phone Handling,Attention to Detail,Reliability, Qualifications: * High School Diploma * Must be bilingual * Prior experience in a customer service related field preferred. * Great communication skills * Must be able to multi-task * General working knowledge of Microsoft Word & Outlook * Computer keyboard proficiency and internet navigation skills required * Ability to work effectively with others in a team environment * Ability to thrive in a fast-growing always changing environment, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.