Unity - Deployment Implementation Lead - CS Global Software

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Unity Program is one of the most prominent programs of SHSCSand its mission is to create one global platform to host a harmonized,state-of-the-artcustomer service process, seamlessly integratedinour company’s IT ecosystem. Call opening, pre-clarification, scheduling & dispatching, site visit support, as well as specialized reporting are in scope. A global rollout across 70+ countries within thenextyears is also part of the program’s mission, making it a truly strategic initiative for our company’s success.

Your tasks and responsibilities:

• The key responsibility of this role is toestablishthe local deployment team across functional and business areas. It is also vital to ensure effective staffing and resource monitoring throughout the deployment period.
• Supporting the local deployment ensuring business continuity and service business stability before, during and after implementation.
• Owning Project Management governance, executioncontroland adherence to program standards for the deployment.
• Owning overall business readiness and serviceoperations continuity.
• Being accountable for Project Management & Governance and for Quality & Compliance within the DeploymentImplementationTeamend-to-end deployment RACI.
• Being accountable for Data Privacy and governing the required privacy-related alignment across the deployment.
• Being accountable forOrganizational Change Management andCommunicationsacrossthe deployment.
• Defining businessobjectivesand business acceptance criteria for Cutover, Hypercare and transition to operations.
• Monitoring deployment progress, service performance and quality and triggering corrective actionswhererequired.
• Approving and releasing milestones from the business perspective, including readiness, data migration, go-live and Hypercare exit.
• Identifyingand managing business risks and service delivery risks; acting asescalationauthority for business-critical issues.
• Driving user adoption from a business ownership perspective and ensuring productivity realization.

Key outputs of the role:

• Business continuity and service stability strategy.
• Project governance and milestone status reporting.
• Quality and Data Privacy compliance evidence.
• OCM and communicationstrategyand execution plan.
• Approved business readiness and Go/No-Go decision inputs.
• Resource allocation and tracking.
• Business risk assessment and mitigation plan.
• Service performance monitoring and stabilization reports.
• Program communication approvals,defined escalationpathsand formal Hypercare exit approval., Export Control: “A successful candidate must be able to work with controlled technology in accordance with US export control law.” “It is Siemens Healthineers’ policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.”

Data Privacy: We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Register here to get started.

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To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.

• ProficiencyinCustomer Serviceprocessesand Quality Management System isa must.
• Minimum5years of proven experience with large projects, as a Project Manager.
• Project Management certificationhighlydesired.
• Degree in related discipline or advanced degree, preferred.
• Project experiencewithglobalprogramrelated to software release and deploymentis beneficial.

Your attributes and skills:

• You speak English fluentlyin order tobe able tooperatesuccessfully in our international and multicultural working environment. Foreign language skills (German, Spanish, etc.) are desired.
• You enjoyinitiatingand driving change and can motivate a team that follows you through that change (functional management).
• Self-motivated to take on new tasks and responsibilities.
• Committed to producing qualityoutcome.
• You communicate reliably across all organizational levels and work cultures and have a strong ability to achieve results.
• You have a convincing appearance,very goodcommunication and executive-level presentationskillsand experience in dealing with managers and international teams.

$122,900 - $168,993

Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company’s plan. Commissions are based on individual performance and/or company performance.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.

Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.