Field Service IT Technician

Pearson Whiffin Recruitment Ltd

London, UK

8 days ago

Apply on jobs.pearsonwhiffin.co.uk

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Job source

jobs.pearsonwhiffin.co.uk

Tech stack

BASIC (Programming Language) BIOS System Configuration Desktop Computing Device Drivers Firmware Issue Tracking Systems Networking Basics Software Engineering TCP/IP CompTIA Strata - PC Hardware Technology Engineer Wi-Fi Technology

+3 more

Extensible Firmware Interface Peripherals Laptops

Job description

Are you a hands-on IT professional with strong hardware expertise and experience supporting HP equipment?, As a Field Service IT Technician, you will be responsible for diagnosing, repairing and maintaining a range of IT equipment, including HP laptops, desktops, RPOS systems and associated hardware and peripherals.

You will troubleshoot hardware and software issues, replace and upgrade components, install and configure operating systems, and ensure devices are operating reliably and at peak performance.

Working directly with users, you will provide professional technical support while offering practical guidance on device care, maintenance and IT best practices.

Requirements

We are looking for a skilled and customer-focused Field Service IT Technician. This is a varied, hands-on role providing both on-site and remote technical support within a managed service environment.

We need candidates with strong experience working with HP laptops, desktops and associated hardware, and ideally someone who has completed HP technical training or holds relevant HP certifications/accreditations., The successful candidate should have a strong technical background in PC and laptop hardware, with particular emphasis on HP equipment., * Strong hands-on experience supporting and repairing HP laptops and desktop PCs

Excellent knowledge of PC hardware architecture and fault diagnosis
Experience replacing laptop and desktop components at board and module level
Strong understanding of BIOS/UEFI, firmware, device drivers and hardware configuration
Experience diagnosing issues involving system boards, memory, SSDs/HDDs, displays, batteries, keyboards, power supplies and peripherals
Good working knowledge of Microsoft Windows installation, configuration and troubleshooting
Experience using hardware diagnostic utilities and following structured fault-finding procedures
Understanding of networking fundamentals, including TCP/IP, Wi-Fi and basic connectivity troubleshooting
Experience supporting printers, peripherals and associated end-user equipment
Familiarity with IT service management, ticketing systems and working within defined SLAs
Ability to accurately record diagnostic findings, repairs, replacement parts and technical resolutions