Host Development Lead, Education

Airbnb creates opportunities for millions of hosts to build a business, develop connections with guests and hosts, and positively impact local communities. The strength of the global Host community sets Airbnb apart. We keep hosts at the center of everything we do. The Airbnb Community team treats hosts as partners by fostering connection, supporting their development and success, and incorporating their feedback in our product and policies., The Senior Host Development Lead is an experienced leader responsible for the creation and execution of global educational programs and systems that inspire and empower Airbnb hosts to grow their business and deliver high quality hospitality. This role collaborates cross-functionally to build strategy, define scope, and lead execution of initiatives that support host onboarding, continuous learning, and long-term development throughout the host journey.

Aligned with Airbnb’s highest-priority company goals, these initiatives take the form of scalable solutions-such as in-product content, webinars, workshops, articles, and online toolkits-designed to meet diverse learning styles and contexts in a way that is globally consistent and locally relevant. Each educational touchpoint is conceived as part of a broader, holistic system that shapes host success through education and recognition., * Drive the vision and strategy of key host education programs across the host lifecycle, from onboarding to long-term optimization.

• Manage the end-to-end strategy, design, and execution of scaled host education initiatives with cross-functional partners, ensuring alignment with Airbnb’s business objectives and brand values.
• Define program goals and optimize program effectiveness by aligning to OKRs (Objectives and key results) and continuously iterating based on data-driven insights and host feedback.
• Cultivate strong cross-functional relationships (Product, Marketing, Data Science, Policy, Design, Customer Support, Community, Supply) to influence priorities, align roadmaps, and deliver work that strengthens host development and broader business goals.
• Proactively lead programs to deliver on impact by effectively scoping work, ensuring stakeholder alignment, sequencing large-scale initiatives, removing obstacles, formulating viable solutions, and producing high-quality deliverables.
• Provide clear and compelling communication of program strategy, performance, and impact to cross-functional partners and senior/executive leadership.
• Partner with production and editorial teams in the hands-on creative production and detailed execution to deliver high-quality, on-brand educational content and experiences including: webinars, videos, articles, in-product content, live events, and toolkits.
• Mentor and support junior team members, fostering a culture of excellence, inclusion, and collaboration.

• Senior leader with 12+ years of experience in Consulting, Strategy, Marketing, Education, or Program Management.
• Proven track record of leading cross-functional strategic initiatives and driving results in a matrixed organization.
• Expertise in conceiving, designing, and facilitating educational content and programs for adults or professional audiences.
• Strategic thinker with the ability to connect broader business goals to precise detail-oriented execution.
• Strong data and analytics acumen, experience leveraging insights to guide decisions and optimize program impact.
• Exceptional communicator, skilled at engaging diverse audiences including executive leadership and external partners.
• Adept at navigating ambiguity, influencing key partners, and aligning teams around clear priorities.
• Demonstrated success managing complex global programs at scale while balancing competing priorities and resources.
• Experience designing inclusive, culturally sensitive programs for global audiences.
• Experience and curiosity using LLMs/Generative AI to deepen research, accelerate work, and create prototypes.
• Deep connection to Airbnb’s mission and a passion for fostering Connection and Belonging.

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.