Solution Architect

The Solution Architect is Akoya’s technical bridge between our network and the customers building on top of it, engaging from the earliest pre-sales conversations through implementation, go-live, and ongoing support. This role reports to the Head of Customer Solutions & Support. Solution Architects work hands-on with customer engineering teams - demonstrating the product, scoping integrations, configuring authentication and SSO, and troubleshooting API issues - while building trusted relationships with stakeholders ranging from individual developers to executives. It’s a highly technical, customer-facing role that combines deep API and security expertise with strong communication and problem-solving instincts., + Serve as the primary technical resource for prospective and new Akoya customers throughout the sales cycle

• Deliver technical product demonstrations and proofs-of-concept tailored to a customer’s use case and existing stack
• Gather, document, and assess integration requirements and technical specifications directly with customer engineering teams
• Build sample code, Postman collections, or lightweight integration prototypes to validate feasibility and de-risk deals before contract signature
• Be assertive in recommending the right solution architecture for a customer’s needs and willing to raise the flag when a customer’s proposed approach won’t work
• Implementation & Onboarding
• Own the technical onboarding of new customers from contract signature through go-live
• Configure and troubleshoot delegated authorization flows (OAuth 2.0, OIDC, SAML) and SSO integrations hands-on with customer teams
• Debug REST/JSON API integration issues using tools such as Postman, curl, browser dev tools, and network/packet traces
• Write and maintain integration guides, runbooks, and technical documentation for customers and internal teams
• Run joint testing and troubleshooting sessions with customer technical teams through go-live
• Post-Sales & Support
• Handle escalated technical support issues, performing hands-on root-cause analysis across API, network, and authentication layers
• Serve as the customer’s technical advocate internally, relaying feedback and requirements to Product and Engineering
• Partner with Product Development to improve deployment ease, documentation, and self-serve tooling based on field experience
• Build and refine internal tools, scripts, and sample integrations that speed up future customer onboarding
• Relationships & Communication
• Build trusted technical relationships with customer engineering leads, architects, and decision-makers
• Present technical concepts clearly to audiences ranging from individual developers to executive stakeholders
• Travel occasionally to customer sites, conferences, or partner meetings as needed

• Bachelor’s degree in Computer Science, Engineering, or equivalent hands-on professional experience
• 10+ years of experience in a client-facing role.
• A minimum of 4-6 years of hands-on technical and design experience.
• Proficiency in Go, with working exposure to JavaScript (Node.js), Python, or Java, comfortable writing and debugging real integration code, and code reviews
• Deep, hands-on knowledge of RESTful JSON APIs, including designing, testing, and troubleshooting them (Postman, curl, etc.)
• Hands-on experience implementing and troubleshooting Delegated Authorization frameworks (OAuth 2.0, OIDC, SAML), including direct experience configuring SSO
• Strong understanding of how the internet works under the hood: DNS, proxies, firewalls, load balancers, CDNs, and TLS/certificates
• Exceptional communication and able to flex between whiteboard-level technical detail and executive-level framing
• Strong troubleshooting instincts and a bias toward hands-on diagnosis over escalation
• Comfortable being client-facing, including raising concerns when a customer’s proposed direction won’t work
• Flexibility to travel occasionally

Preferred Experience/Skills

• Hands-on cloud experience, preferably AWS (IAM, API Gateway, Lambda, VPC/networking)
• Experience working in a fintech or other regulated financial services environment
• Familiarity with open banking / financial data standards: Financial Data Exchange (FDX), OFX, and FIX
• Working knowledge of security and privacy compliance frameworks (NIST, ISO 27001, PCI DSS, SOC 2)
• Prior experience as a Solutions Architect, Sales/Systems Engineer, or Developer Advocate in a technical pre-sales or customer-facing role
• Experience building internal tools, SDKs, or sample apps that accelerate partner integrations

The expected base salary for this role is $140,000 - $170,000.

The actual base salary offered considers the candidate’s work location, relevant education, job-related knowledge, skills, and experience, among other factors. Base salary is one component of the total compensation package, which includes employer-subsidized medical, dental, and vision coverage, company-sponsored life insurance, 401(k) matching, flexible PTO, and paid parental leave. Some roles may be eligible for a performance-based bonus.

Candidates who receive offers must complete successful criminal background, drug, and credit screenings.