IT Hardware Support Engineer

We’re looking for a Data Center Technician with Project Management experience to support and maintain large-scale GPU clusters in a data center environment. We are seeking an experienced IT Hardware Support Engineer with a focus on IT Projects and relevant activities. This role aims to provide not only support in troubleshooting high-performance server hardware, including GPU clusters, but also implementations of additional infrastructure components on production sites.

Apart from being involved in the resolution of complex hardware incidents, proactive handling of L1/L2 support via the ticketing system, you will work in collaboration with the Technical Project Manager. This role expects from candidates to have advanced technical experience in pair with some project management experience, allowing to move the projects further, identify specific risks, participate in implementation with the support of 3rd parties.

You will work out of our Oklahoma data center location.

Your responsibilities will include

• Solve hardware-related issues with servers, involving in-depth advanced-level troubleshooting
• Report to hardware problem management, execute workarounds and solutions
• Solve proactively L1/L2 tasks through ticket system
• Update new processes and documentation for IT hardware team
• Collaborate with Technical Project Manager on current projects
• Participate in technical projects implementations
• Oversee 3rd party contractor activities during project implementations
• Basic level of network tasks, troubleshooting and support

• Knowledge of datacenters, and server equipment
• Advanced knowledge of IT hardware and practical experience of troubleshooting
• Advanced skills working with the Unix/Linux operating system and command line
• Experience with equipment monitoring, data analysis and presentation
• Basic understanding of Project Management methodologies
• Basic understanding of Project Management tools (JIRA, Gantt charts)
• Proactiveness and sense of responsibility
• High proficiency in spoken and written English, * Knowledge of network equipment and troubleshooting in advanced level
• Proven project management experience in IT Infrastructure domain

• Bachelor degree in Computer Science

• Driving license, Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire.

We offer competitive hourly rates, ranging from $30.00 - $45.00 per hour based on your experience.

Benefits & Perks:

• Competitive compensation
• Career growth and learning opportunities
• Flexibility and ownership
• Collaborative and innovative culture
• Opportunity to work on impactful AI projects
• International environment and talented teams

What’s it like to work at Nebius:

Fast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI

Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure.

Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI.

Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D.