Provisioning and Workstation Deployment Technician

Provisioning and Workstation Deployment TechnicianAbout the RoleWe are seeking a detail-oriented IT Hardware Provisioning and Workstation Deployment Technician. In this role, the Provisioning Technician is an in-house resource who provisions, deploys, decommissions, and documents all workstation deployments. The technician will also assist is setting up and deploying remotely Networking equipment. The ideal candidate has excellent technical skills, strong organizational abilities, and a commitment to providing exceptional client support.Key ResponsibilitiesConfigure new computers, laptops, and other devices according to client specificationsMaintain accurate inventory of all client IT assets using our tracking systemProcess new equipment requests and prepare hardware for distributionDocument processes and maintain knowledge base articlesSupport client environments with hardware shipping, scheduling, and remote deployment of workstations and laptops.Update tickets with clean notes, time entries and status changes.Collaborate with Engineering Manager to meet client deadlines and requirementsQualificationsKnowledge of Windows and macOS operating systemsFamiliarity with hardware components and peripheralsStrong attention to detail, organizational skills, and excellent communicationAbility to manage multiple priorities in a fast-paced MSP environmentPreferred SkillsExperience working in a Managed Service Provider settingCompTIA A+ certification or equivalentKey Performance Indicators for Role Percentage of Hours Worked Actually Billableo Proportion of total hours worked that are billable towards provisioning and deployment of workstations. Communication and Documentationo Measure of clarity, consistency, and completeness of technician communication and documentation in Autotask and IT Glue. Accuracy and Timelinesso Measurement of how accurately work is completed and how consistent tasks are completed on time within the ticket or project.