Director, Performance Improvement

The Director of Performance Improvement is responsible for the development of Performance Improvement (PI) initiatives and change related to projects and initiatives to improve Healthfirst’s business processes, performance and productivity measures. This role is the point person for collaborating and building a working PI strategy taking direct input from the process and operations leadership. He/she also leads a team of performance improvement experts and oversees Healthfirst’s Six Sigma certification program. The Director is responsible for managing and mentoring staff within the department., * Partners closely with operations and the business to establish, publish, and execute a strategy for PI initiatives within and between core processes.

• Works with PI teams to develop programs and projects based upon business user and business impacts (i.e. reduce risk/cost, improve process).
• Identifies operational problems, pain points, and process inefficiencies and finds viable PI solutions advancing Healthfirst’s goals and objectives.
• Identify and/or direct process improvement opportunities and provide preliminary benefit/financial valuation for project prioritization
• Lead cross functional teams in successful completion of assigned projects; generate solutions to complex problems through utilization of problem-solving tools and methodologies
• Maintain up-to-date knowledge of all assigned initiatives, with a focus on measurable value
• Coach, train, and educate business teams on how to leverage performance improvement tools and methods
• Establish strong collaborative relationships with project sponsors, key stakeholders, business leaders and teams
• Provide daily management of technically oriented Performance Improvement staff
• Plans goals, objectives, policies, and procedures to deliver strategies for successful operation and support of the departmental and corporate goals.
• Provides ad-hoc analyses to support corporate or departmental initiatives or programs.
• Additional duties as assigned.

• Bachelor’s degree from an accredited institution or equivalent work experience.
• Experience managing team and multiple projects using Six Sigma / Lean or other project management methodologies.
• Experience leading complex process improvement initiatives.
• Experience managing staff
• Experience working with data sets and/or Microsoft Excel modeling
• Experience utilizing valuation and impact analysis methodologies
• Experience using workflow diagramming applications to document business processes
• Experience leading change management and organizational transformation, * Master’s degree from an accredited institution.
• Industry work experience in healthcare such as hospital, managed or long-term care, insurance, government or other healthcare agency.
• Experience working with one or more Medicaid managed care plan products *

Compliance & Regulatory Responsibilities: NA

License/Certification: Six Sigma Black Belt Certification

• Greater New York City Area (NY, NJ, CT residents): $150,800 - $230,690
• All Other Locations (within approved locations): $124,400 - $190,315

As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, licenses and certifications, and any other factors Healthfirst deems pertinent to the hiring decision.

In addition to your salary, Healthfirst offers employees a full range of benefits such as, medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions (all benefits are subject to eligibility requirements). Healthfirst believes in providing a competitive compensation and benefits package wherever its employees work and live.