Business Technology Mgr Sr. - Kubernetes Caas Platform

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Technology Manager Sr., within PNC’s Technology organization, you will be based in Dallas TX.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

We are looking for an accomplished and experienced Business Technology Manager Sr. leader to lead the day-to-day operations of our enterprise Kubernetes-based container orchestration platforms. This role serves as a link between technical engineering teams and business stakeholders, ensuring scalable infrastructure solutions are developed, maintained, and widely adopted while prioritizing user experience.

The successful candidate will be instrumental in shaping the Day-2 operations strategic direction, defining the roadmap, and facilitating adoption of container hosting platforms across both on-premises and cloud environments., Platform Leadership: Maintain highly resilient, secure, and scalable containerized infrastructure

Performance Optimization: Oversees product metrics to enhance the performance, usability, and reliability of containerized workloads across various environments

Upgrades & Maintenance: Execute seamless, zero-downtime Day-2 operations, including Kubernetes minor/major version rollouts

Security & Compliance: Enforce container security best practices, scan images, secure runtime, enforce policies, vulnerability management, and meet enterprise standards

Operational Excellence: Partner with DevOps, security, and networking teams to optimize CI/CD pipelines, container runtime environments, and infrastructure-as-code (IaC)

Resource Efficiency: Prevent cluster over-provisioning by managing resource requests/limits & horizontal/vertical scaling

Cost Optimization: Enhance cluster efficiency and resource management, minimize on-prem / cloud expenses through effective container orchestration, and strengthen system performance and reliability in accordance with SLOs/SLAs

Incident Response: Serve as the escalation lead for production cluster outages, establishing strict root cause analysis (RCA) workflows, * Kubernetes certifications (CKA, CKAD, or CKS) strongly preferred

• Cloud certifications (AWS/Azure/GCP) a plus

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position., * Provides solutions for IT and business management on applying technology to strategic business opportunities, planning and implementation of cross-functional applications.

• Initiates, owns and drives the identification, evaluation and direction of solutions that are cost effective and meet complex business requirements.
• Serves as the central point of contact for business demand management, technology expenditures, client feedback & relationship management and the overall client experience with the technology organization.
• Manages the consulting services and communications to internal business groups on process improvement projects designed to support product strategies and revenue generation/cost reduction.
• Manages the analysis & elicitation of complex client requirements, and the transformation of requirements into functional/non-functional requirements.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC’s Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

• Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
• Live the Values - Role models our values with transparency and courage.
• Enable Change - Takes action to drive change and innovation that will transform our business.
• Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
• Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 10+ years in technology with extensive experience leading Container Platform Operations teams preferred. Advanced level understanding of customer experience
• 10+ years of expert-level knowledge of Kubernetes, Docker, Helm, CI/CD tools (e.g., Jenkins, GitLab CI), public cloud providers, and platform engineering domains preferred.
• Experience in Agile software development environments, preferably with developer platform products.
• Strong background in Kubernetes, container orchestration, and DevOps tooling (e.g., Helm, ArgoCD, Jenkins, GitOps).
• Familiarity with cloud providers (AWS, Azure, GCP) and on-prem solutions (OpenShift, bare-metal Kubernetes, etc.)
• Proven ability to build technical strategy and lead in a matrixed organization.
• Excellent communication skills, both written and verbal, with the ability to present complex technical information to non-technical stakeholders.
• Ability to lead cross-functional teams and manage multiple stakeholders effectively.

Preferred Skills

• Kubernetes Expertise: Strong understanding of Kubernetes cluster architecture, workload orchestration, networking, RBAC, and security best practices.

Hybrid-Cloud & On-Prem Platforms: Hands-on knowledge of hybrid and multi-cloud environments and experience integrating Kubernetes with enterprise systems.

Agile Practices: Deep experience with Agile methodologies and backlog/project management tools (e.g., Jira, Rally, ADO)., Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Application Development, Building High Performance Team, Business Management, Collaborative Team Work, Communication, Customer Solutions, Design, Group Problem Solving, Process Improvements, Release Management, Software Solutions, User Experience (UX) Design

Competencies

Budgeting, Business Acumen, Consulting, Influencing, IT Project Planning and Organization, Product and Vendor Evaluation, Relationship Management, Requirements Analysis

Work Experience

Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry experience is typically 8+ years. At least 5 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com .

For nearly 160 years, PNC has strived to make a meaningful impact for our employees, customers, communities, and shareholders. We believe our success and positive reputation are built on open and honest dialogue, an unwavering focus on smart risk management, relationship-based customer service and community investments. Our inclusive workplace allows our employees to be heard, valued, and developed to do their best work.

Being a great place to work means we are making a lasting difference for everyone we serve. Check out the top reasons to join PNC.

PNC’s total rewards package includes things like time off, benefits, learning and career development, wellness programs, recognition and much more. The benefits and programs highlighted below are just a sampling of what PNC offers its employees. To learn more, visit our Total Rewards page (https://careers.pnc.com/global/en/total-rewards) .