Salesforce Administrator

This role is ideal for an early-career administrator who wants to build deep expertise in Salesforce while gaining exposure to the broader Revenue Operations technology ecosystem. Working closely with Revenue Operations leadership, you will help maintain and improve our Salesforce environment, support users across the business, and contribute to projects that improve efficiency, reporting, automation, and data quality.

As aytm continues to expand the use of AI across our go-to-market organization, this role will also provide opportunities to learn how AI can be applied within Salesforce and Revenue Operations. We are looking for someone who is curious, eager to learn, and excited to develop new skills in systems administration, automation, and emerging technologies.

About US

aytm delivers state-of-the-art insights automation technology and expert guidance that’s focused on providing answers for the customers of today, while evolving a platform that supports those curious about tomorrow. Advancing research with transparency and flexibility, aytm helps you connect to a community of people, optimize your products, positioning, and concepts, and get from idea to market faster. We have a world-class platform, top-tier customers, and a creative and energetic team

Responsibilities

Salesforce Administration & User Support

• Support the day-to-day administration of Salesforce
• Manage users, profiles, permission sets, roles, and access requests
• Create and maintain custom fields, page layouts, record types, validation rules, and reports
• Assist with workflow automation, Flow configuration, and system enhancements
• Troubleshoot user issues and provide timely support across departments
• Perform system testing and quality assurance for new functionality and updates
• Support Salesforce release management activities and change documentation

Data Quality & Governance

• Help maintain CRM data quality, consistency, and integrity
• Support data imports, exports, updates, deduplication, and cleanup efforts
• Assist with ongoing governance initiatives and process documentation
• Monitor system health and proactively identify opportunities for improvement
• Partner with business stakeholders to ensure accurate and reliable reporting

Reporting & Analytics

• Create and maintain reports and dashboards for Revenue Operations, Customer Success, and leadership teams
• Assist with forecasting, pipeline reporting, and operational analytics
• Support data requests and ad hoc analysis projects
• Translate business requirements into actionable reporting solutions

Process Improvement & Automation

• Work with Revenue Operations leadership to identify opportunities to streamline processes and reduce manual work
• Support the design, testing, and implementation of Salesforce automation
• Assist with cross-functional projects involving Salesforce integrations and connected business systems
• Document workflows, business requirements, and system changes

AI & Emerging Technology

• Learn how AI-enabled tools and capabilities can improve Salesforce administration and business operations
• Assist with testing and deploying AI-powered features within Salesforce and related platforms
• Support initiatives that leverage automation, AI-assisted workflows, and intelligent process design
• Stay informed on emerging Salesforce and AI technologies and share ideas for practical business applications

• 0-2 years of experience in Salesforce administration, business systems, operations, customer support, or a related field
• Salesforce Administrator Certification (ADM-201) preferred or willingness to obtain certification within the first year
• Basic understanding of Salesforce platform functionality and CRM concepts
• Strong attention to detail and organizational skills
• Analytical mindset with the ability to solve problems and learn quickly
• Comfort working with data and spreadsheets
• Strong written and verbal communication skills
• Ability to collaborate effectively with technical and non-technical stakeholders
• Curiosity about systems, automation, and emerging technologies
• Interest in learning how AI can be applied to business operations and system administration

Preferred Qualifications

• Salesforce Administrator Certification (ADM-201)
• Experience using Salesforce in any capacity, including internships, academic projects, volunteer work, or previous employment
• Familiarity with Salesforce Flows, reports, dashboards, or data management tools
• Experience with Excel, Google Sheets, or basic reporting tools
• Exposure to Revenue Operations, Sales Operations, Customer Success Operations, or SaaS business models
• Experience using AI-powered productivity tools such as ChatGPT, Claude, Copilot, Gemini, or Salesforce Einstein
• Remote work experience or experience working with distributed teams

Successful candidates will have opportunities to develop expertise in:

• Advanced Salesforce Administration
• Flow Automation and Process Design
• Revenue Operations
• Business Systems Architecture
• Reporting and Analytics
• Customer Success Technology
• AI-Powered Business Operations
• Cross-Functional Project Management

What We Offer

A work environment built around empathy, creativity, curiosity, organic growth and an abundance mindset. We’re a fun and vibrant group of people, dedicated to putting in the hard work to make a platform we are proud of, serving the needs of our clients with empathy, and making aytm an incredible place to work. We were awarded 2024 Inc 5000 Fastest-Growing Private Company and 2025 Inc Best Places to Work. We’re also fully virtual, which means you’ll be working remotely from the location of your choosing (home, coffee house, library). While being a zero-commute company and providing you with an amazing level of freedom, convenience, and flexibility, it requires a certain inner discipline and capacity to be effective at a distance. Remote work experience is preferred, but not required.

Benefits would include:

• Unlimited, responsible PTO - With a recommended minimum number of days taken each year
• Affordable Insurance -$0 deductible Health plans plus dental, vision, and more!
• 401k retirement - Account with automatic company contributions
• Dependent Care - a pre-tax benefit account that you can fund to pay for eligible dependent care services
• Professional Development - Bring your professional Development needs to the table and get your career nourished
• In-Home Snack allowance - Who doesn’t love some yummies to get you through the day?
• Cellphone/Internet credits - Get tax-free credits to use toward your cell phone and internet utilities.
• Equipment and Structured Onboarding - We will provide you with the equipment and tools you need, along with great onboarding courses to set you up for success.
• Paid Volunteer Time - We support you helping others
• Great colleagues and an opportunity to sail into uncharted waters with a profitable company that is changing its industry!