Full Stack Development

This is a high-volume inbound call center role within our client’s Digital Support department. While the team also handles chat and secure messaging, these employees will be focused exclusively on phone support.

The position is approximately:

• 70% customer service/member support
• 30% technical troubleshooting

The technical aspect is not advanced IT support. Most calls involve helping members navigate the mobile app, reset passwords, recover usernames, troubleshoot login issues, navigate device settings, clear cache/cookies, or assist with MFA (multi-factor authentication) issues., Day to Day Responsibilities-

• Guiding members through the mobile app
• Password Resets
• Username Recovery
• MFA Troubleshooting
• Basic Mobile phone navigation
• Account access issue
• Clearing caches/cookies, Equities Leadership Management Data Entry Procurement Market Data Communication Accountability Team Processes Lifting Ability Ancient History Microsoft Office Asset Management SAP Applications Quality Assurance Inventory Planning Process Improvement Property Management Microsoft SharePoint Software Maintenance Atlassian Confluence IT Service Management Packaging And Labeling Shipping And Receiving Supply Chain Management Inventory Control Systems Packaging Material Handling Continuous Improvement Process Federal Acquisition Regulation Return Merchandise Authorization Configuration Management Databases Top Secret-Sensitive Compartmented Information (TS/SCI Clearance) +0

• Recent customer service experience
• Contact/call center experience preferred
• Financial Services Experience
• Critical thinking skills
• Troubleshooting/problem solving mindset
• Service Mentality, * Reliable Transportation
• Ability to work Saturday’s as needed
• Basic IT Knowledge, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors., DevOps Sensors AutoCAD Teamwork Visionary Management Innovation Siemens NX Mathematics 3D Modeling Test Design Coordinating PTC Windchill Time Management Network Routing Instrumentation Task Management Data Acquisition Agile Methodology Mechanical Design Technical Drawing CAD Data Exchange Program Management Electrical Systems Project Engineering Design Verification Engineering Drawings Engineering Analysis Lifecycle Management PTC Creo (CAD Suite) Design Documentation System Configuration Organizational Skills Enovia (PLM Software) Technical Illustration New Product Development Artificial Intelligence Configuration Management Teamcenter (PLM Software) Hardware Interface Design Engineering Design Process Verbal Communication Skills Computer-Aided Technologies Product Lifecycle Management Scrum (Software Development) Iterative And Incremental Development Geometric Dimensioning And Tolerancing ASME Boiler And Pressure Vessel Code (BPVC)

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Related Jobs