IT Support Engineer

• Handle complex help desk inquiries requiring analysis and adaptation of standard procedures.
• Manage multiple ticket queues efficiently, prioritizing based on business impact and SLA requirements.
• Perform advanced troubleshooting for desktop, hardware, and web application issues.
• Conduct comprehensive remote support sessions for multi-system technical problems.
• Develop and deliver client training on system usage and best practices.
• Contribute to knowledge base articles and process documentation improvements.
• Proactively identify system issues and coordinate appropriate response measures.
• Collaborate with other departments on technical projects and initiatives.
• Coverage for support roles during peak periods.
• Other duties as assigned. This job description is a summary of the role, not an exhaustive list of duties, and responsibilities may change at the Company’s discretion without notice.

• Bachelor’s degree in IT or equivalent experience preferred
• Minimum 2-3 years of progressive technical support experience
• Strong knowledge of Windows and MacOS environments, including Active Directory and Jamf basics
• Proficiency in multiple remote support platforms and monitoring tools
• Demonstrated ability to train users and create educational materials
• Understanding of ITIL principles and service management practices
• Excellent problem-solving skills with ability to analyze complex technical issues
• Strong interpersonal skills for client relationship management
• Relevant technical certifications preferred

Normal office environment. Some travel may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job., In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being. Learn more about ZoomInfo benefits here. Below is the US base salary for this position. Additional compensation such as Bonus, Commission, Equity and other benefits may also apply. $51,100-$80,300 USD

ZoomInfo (NASDAQ: GTM) is the Go-To-Market Intelligence Platform that empowers businesses to grow faster with AI-ready insights, trusted data, and advanced automation. Its solutions provide more than 35,000 companies worldwide with a complete view of their customers, making every seller their best seller.