Field Service Dispatcher - Urgent Hire in Richfield

The Dispatcher supports daily merchandise and appliance deliveries by coordinating independent contractor carriers and ensuring smooth, efficient operations in a fast-paced call center environment., * Provide administrative and operational support for daily delivery activities.

• Communicate operational issues and customer escalations promptly and drive timely resolutions.
• Answer a high volume of calls, screen inquiries, and schedule appointments.
• Deliver strong customer service while managing dispatch and routing functions.
• Monitor delivery routes and maintain communication with delivery teams throughout the day.
• Prioritize tasks effectively and manage multiple responsibilities simultaneously.
• Maintain accurate records through detailed data entry and documentation.
• Collaborate with team members and cross-functional partners to support overall operational success., * Standard schedule: 5 days a week, off 1 weekday and 1 weekend day 10am-6:30/7:00pm
• Flexibility required at times based on business needs
• Fully in-office position (no remote or hybrid options)

• Bilingual in English and Spanish .
• Strong computer proficiency, including Excel and Microsoft Office.
• Excellent data entry accuracy, organization, and attention to detail.
• Clear and professional written and verbal communication skills.
• Dependable, customer-focused, and strong in time management.
• High School Diploma or GED required.