Network Systems Series

Duties Description THE OFFICE OF COURT ADMINISTRATION - DIVISION OF COURT MODERNIZATION IS RECRUITING FOR ONE POSITION IN THE NETWORK SYSTEM ENGINEER SERIES. THIS POSITION WILL BE FILLED IN ANY OF THESE TITLES AND WILL BE DEPENDENT ON THE QUALIFICATIONS AND EXPERIENCE OF THE APPLICANT SELECTED.

ASSIGNMENT: Join a dynamic, fast-paced, and innovative team dedicated to strengthening New York State’s justice system by enhancing courtroom functionality and improving courthouse accessibility statewide. This role offers a unique opportunity to contribute directly to the modernization of court technology while developing advanced technical skills in a mission-driven environment.

Network System Engineer I - Division of Court Modernization (DCM)

A Network System Engineer I supports the delivery, integration, and maintenance of AV/IT systems under the guidance of a Network System Engineer II/III. The scope of work includes structured cabling, audio and acoustic systems, evidence presentation technology, video conferencing, live streaming, digital signage, and accessibility-focused solutions.

Engineers perform hands-on system implementation and integration, conduct rigorous performance and reliability testing, carry out advanced troubleshooting, and deliver in-person training to court staff and attorneys. Additional responsibilities include contributing to technical documentation and assisting in the development of dashboards, databases, and user guides.

Technician - Division of Court Modernization (DCM)

Technicians work under the direction of Technical Managers and Network System Engineers to support courtroom functionality and accessibility improvements across New York State. This position provides an excellent pathway for professional growth in a technically advanced and socially impactful environment. Technicians assist with the physical installation, configuration, research, design, maintenance, training, and support of advanced audio-visual systems used in courtrooms, jury rooms, training centers, and conference spaces statewide. Responsibilities include diagnosing and resolving issues related to cabling, networking, AV hardware/software, and system configuration. Technicians may also coordinate with court personnel and vendors, provide on site support at various court locations, and deliver regular project updates to Technical Managers and the DCM Director.

Technicians also support system installation, first-level troubleshooting, performance analysis, and adherence to established DCM procedures. Additional tasks include system monitoring, courtroom inventory entry, and contributing to clear and accessible user documentation., DISTINGUISHING FEATURES OF WORK: Network/System Engineers I work under supervision in units within the Division of Technology. Network/System Engineers I are responsible for resolving the most difficult help desk technical issues and providing technical expertise for help desk personnel. They are responsible for installing network architecture under direction from Technical Managers, Network/System Engineers II or Network /System Engineers III. They are responsible for the delivery and monitoring of technology systems and projects. They oversee the work of help desk personnel in order to provide support in accordance with established processes and guidelines. Network/System Engineers I are responsible for ensuring that the installation of networks/systems, telecommunications equipment, courtroom technical equipment, software and hardware are handled in a timely manner and for providing status reports for projects and initiatives and performing other related duties., DISTINGUISHING FEATURES OF WORK: Network/System Technicians III work under close supervision in the Division of Court Modernization performing second-level troubleshooting support and training to end-users and escalating the most complex problems to Network/Systems Engineers I. They act as team leaders and oversee the work of Network/System Technicians I and Network/System Technicians II, receive calls and inquiries regarding complex technical issues, conduct analysis of technical problems, provide support in accordance with established processes and document incidents and remedies. Network/System Technicians III are responsible for the installation of software and hardware and for providing technical support to Court Modernization projects and initiatives and perform other related duties.

• Frequent travel within New York State
• Ability to lift up to 30 pounds
• Proficiency with basic power and manual tools
• Ability to climb 6-8 foot ladders as needed, QUALIFICATIONS: Bachelor’s degree from an accredited college or university and three (3) years of related technical experience in a help desk or technical environment; or An equivalent combination of education and related technical experience in a help desk or technical environment., QUALIFICATIONS: Bachelor’s degree from an accredited college or university and two (2) years of related technical experience in a help desk or technical environment; or An equivalent combination of education and related technical experience in a help desk or technical environment., QUALIFICATIONS: Associate’s degree from an accredited college or university and two (2) years of related technical experience in a help desk or technical environment; or An equivalent combination of education and related technical experience in a help desk or technical environment.

DISTINGUISHING FEATURES OF WORK: Network/System Technicians II work under close supervision in the Division of Court Modernization performing first-level troubleshooting support and training to end-users. They receive calls and inquiries, provide support in accordance with established processes, document incidents and remedies and escalate more complex incidents to second-level support personnel. Network/System Technicians II are responsible for the installation of software and hardware and for providing technical support to Court Modernization projects and initiatives and perform other related duties.

Some positions may require additional credentials or a background check to verify your identity.