Site Reliability Engineer II (SRE II) - Data & Intelligence

The Site Reliability Engineer II (SRE II) is responsible for ensuring the reliability, scalability, performance, security, and operational excellence of data platforms, analytics systems, AI/ML services, and business intelligence applications. This role combines software engineering, systems engineering, automation, and operational expertise to build resilient and highly available data services while driving continuous improvement through observability, automation, and reliability engineering practices.

The ideal candidate is passionate about large-scale distributed systems, cloud-native technologies, data platforms, and operational excellence. They partner closely with Data Engineering, Data Science, Analytics, Platform Engineering, and Product teams to maintain and improve critical business services.

Key Responsibilities

• Reliability & Operations
• Ensure the availability, performance, scalability, and reliability of data and intelligence platforms.
• Manage production environments supporting data ingestion, processing, transformation, storage, analytics, and AI/ML workloads.
• Participate in on-call rotations and incident response activities.
• Lead troubleshooting efforts for complex production issues and drive root cause analysis (RCA).
• Develop and implement service level indicators (SLIs), service level objectives (SLOs), and error budgets.

Automation & Engineering

• Build self-healing solutions and automate routine operational tasks.
• Create tools and scripts to monitor, deploy, and manage large-scale distributed systems.
• Improve deployment processes through CI/CD pipelines and Infrastructure as Code (IaC).

Observability & Monitoring

• Design and maintain monitoring, logging, tracing, and alerting solutions.
• Create dashboards and actionable alerts to proactively identify service degradation.
• Analyze system performance metrics and recommend optimization opportunities.
• Drive observability standards across data services and platforms.

Platform & Infrastructure Management

• Support cloud-based infrastructure and platform services across Azure, AWS, or Google Cloud Platform environments.
• Work with containerized and Kubernetes-based workloads.
• Ensure high availability and disaster recovery capabilities are implemented and tested.
• Data Platform Reliability
• Support modern data ecosystems including data lakes, warehouses, streaming platforms, and analytics environments.
• Monitor ETL/ELT pipelines, batch processing, real-time streaming, and data orchestration services.
• Partner with Data Engineers to improve pipeline reliability and data quality monitoring.
• Ensure platform scalability for growing data volumes and user demands.
• Security & Compliance
• Implement security best practices and operational controls.
• Support compliance requirements related to data governance and privacy.
• Collaborate with security teams to remediate vulnerabilities and improve platform security posture.
• Continuous Improvement
• Conduct post-incident reviews and drive corrective and preventive actions.
• Identify reliability risks and implement long-term improvements.
• Promote a culture of operational excellence, resilience, and automation.
• Contribute to engineering standards, runbooks, knowledge sharing, and best practices.

• Bachelor’s degree in computer science, Information Technology, Engineering, or related field, or equivalent practical experience.
• Experience
• 3+ years of experience in Site Reliability Engineering, DevOps, Systems Engineering, Cloud Engineering, or a related role.
• Experience supporting production environments with high availability requirements.
• Experience managing cloud infrastructure and distributed systems.

Technical Skills

• Strong knowledge of Linux systems administration.
• Proficiency in one or more programming languages such as Python, Java, Go, C#, or JavaScript.
• Experience with CI/CD tools and deployment automation.
• Experience with Infrastructure as Code tools such as Terraform, ARM, or Bicep.
• Experience with Kubernetes and container technologies.
• Knowledge of monitoring and observability technologies such as Prometheus, Grafana, Datadog, Azure Monitor, Splunk, or OpenTelemetry.
• Understanding of networking, DNS, load balancing, and distributed systems concepts.

Experience supporting data platforms such as:

• Azure Data Lake
• Azure Synapse Analytics
• Databricks
• Snowflake
• Kafka
• SQL/NoSQL databases
• Data orchestration platforms

Preferred Qualifications

• Experience supporting AI/ML platforms and MLOps environments.
• Experience with Azure cloud-native services.
• Familiarity with data governance and data quality frameworks.
• Knowledge of reliability engineering best practices and SRE methodologies.
• Experience implementing SLOs, SLIs, and error budgets.
• Experience supporting large-scale analytics and business intelligence environments.
• Azure, AWS, Kubernetes, Terraform, or DevOps certifications.

Key Competencies

• Problem-solving and analytical thinking
• Incident management and troubleshooting
• Automation-first mindset
• Strong communication skills
• Continuous learning and innovation
• Customer-focused approach
• Operational excellence and accountability Success Measures
• Maintaining high availability and reliability targets for critical services.
• Reducing operational toil through automation.
• Improving platform observability and incident response effectiveness.
• Meeting service-level objectives and performance goals.
• Enhancing deployment reliability and operational efficiency.
• Driving measurable improvements in system resilience, scalability, and customer experience.