IT Helpdesk Engineer

Provides hands-on technical support for Meow Wolf’s users and systems. Troubleshoot hardware, software, and network issues; maintains the helpdesk/ticketing system; configures and deploys devices; documents solutions; and partners with vendors to keep operations running smoothly., * Provide day-to-day technical support; research and resolve user-reported issues.

• Triage and work tickets in the helpdesk system; document actions and resolutions.
• Configure, deploy, and maintain macOS/Windows laptops/desktops, printers, and peripherals.
• Perform preventative maintenance; install service releases; maintain desktop applications.
• Monitor network devices and LAN performance; escalate issues appropriately.
• Implement virus protection, detection, and remediation.
• Deliver basic training to end users on hardware/software use and best practices.
• Coordinate with hardware/software vendors for escalated support.
• Create and maintain documentation (installation, maintenance, troubleshooting, licensing, configuration, connectivity).
• Assist with AV setup for internal meetings and events.
• Recommend support improvements to the IT team and complete other duties as assigned.

• 3+ years of professional IT experience with at least Level 2 proficiency.
• Proficiency with Windows and macOS desktop operating systems.
• Proficiency with Google Workspace and Microsoft 365 administration.
• Strong knowledge of computer hardware/software testing and troubleshooting.
• Experience with backup solutions, managed antivirus, copiers, SaaS apps, MDM, and technical documentation.
• Experience with Ethernet cabling (pulling, terminating, managing).
• Understanding of Windows Server environments (Active Directory, DHCP, DNS, Group Policy).
• Understanding of LAN/WAN technologies and common network devices (switches, routers, firewalls).
• Excellent customer service and communication skills.
• Associate’s or Bachelor’s degree in a technical field (or equivalent experience).
• Helpdesk experience; CompTIA A+ and Network+ certifications; basic understanding of the OSI model.

Work Environment and Physical Demands

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required., The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Physical ability to walk, stand, take stairs/slides/elevators, and navigate the elements during the day and night. Employee may be required to remain in a sitting or standing position for prolonged periods, and repeat motions that may include the wrists, hands, and/or fingers. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to lift up to 20 pounds at times., This is a full-time position that requires the ability to work a flexible, occasionally non-traditional schedule (including evenings, weekends, and holidays as needed).

Compensation: The hourly rate for this position is $35.25/hr. Meow Wolf’s hourly rate scales set the expected pay for this position as determined by position grade. Off-scale rates may be offered when necessary to meet competitive conditions., The choices we make concerning our benefits during enrollment periods are among the most important we select for ourselves and our families. As part of the total compensation package for full-time employees, Meow Wolf offers a comprehensive benefits package that includes various options to meet individual healthcare and financial needs along with many perks.

• Medical Insurance options: PPO & HDHP*
• Dental and Vision Insurance*
• HSA, HRA, and FSA options*
• 401k Retirement Plan
• Company paid Life Insurance Policy and Disability Coverage(s)*
• Voluntary Critical Illness and Life Insurance Policies*
• Company Paid Employee Assistance Program
• Paid Parental Leave for 12 weeks
• Discount off Meow Wolf Gift Shop Merch and Cafes
• Admission to Meow Wolf attractions for employees and guests

*Regular or Project Based Full-time positions

Applicants must be currently authorized to work in the United States on a full-time basis. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Meow Wolf opens portals of possibility. Come as you are!

We are individuals who inspire creativity in people’s lives through art and exploration, so that our combined imaginations can transform the world we live in. We create immersive and interactive experiences that transport audiences into fantastic realms of story and exploration. Our Vision is to be the world’s leading creative company, reimagining the paradigm of art and storytelling, to make a positive difference in the world.

We share a strong commitment to Belonging through our values of:

• Collaborative Creativity: We believe the act of creating together amplifies possibilities.
• Provocative Playfulness: We celebrate the unexpected because it is the doorway to discovery.
• Outsiders Welcome: We are all outsiders at heart, and we create space for everyone to feel like they belong.
• Authentic Compassion: We are “kind punks” - supportive to each other and standing up for what we believe in.
• Audacious Courage: We have the courage to radically reinvent ourselves to push the boundaries of art.