Plumbing Technical Customer Support Manager in Bensalem

Plumbing Inside Technical Customer Support The Technical Services and Sales Support Specialist is responsible for determining customer requirements from telephone and e-mail discussions. The ideal candidate will have prior experience generating quotes from plumbing, mechanical and electrical specifications or blueprints and providing top-notch customer service to our wide customer base. This individual will also be required to support the internal sales team and manufacturer representative(s). PRIMARY OUTCOMES/Major job elements · Determine customer requirements and expectations in order to recommend specific products and solutions · Prioritized, timely, and accurate execution of requests for quotes, specifications, and technical drawings. · Prepare, present, and follow up on quotes in a timely manner. · Recommend alternate products based on specifications and availability Support the management team with regard to issue resolution with suppliers. · Support sales team, regional manager(s) and manufacturer representative(s) with specifications, quotations, technical knowledge, and any applicable jurisdictional codes or program information. · Provide analytical insights for product solutions and services. · Follow up on sales leads, and comfortable with visiting project sites.

· Minimum 2-4 years of relevant work experience. · Demonstrated understanding of plumbing system components. · Experience dealing with the plumbing channel including engineers, contractors, distributors & reps · Understanding of electrical and HVAC systems a plus · Must have strong customer service skills and proven ability to effectively work with all levels of management. · Able to read and interpret diagrams, blueprints, and specifications. · Strong technical background with the ability to troubleshoot customer problems. · High proficiency levels with Microsoft Office products: Excel, Word, PowerPoint. · Ability to develop and maintain customer relationships. · Knowledge of Quickbooks or other quoting software a plus. · Technology aptitude and ability to learn new IT systems and processes quickly.