ServiceNow CSDM and CMDB Specialist

The ServiceNow Architect plays a critical role in the design, implementation, and optimization of ServiceNow solutions within the organization.

This position requires a deep understanding of the ServiceNow platform, IT service management processes, and business requirements to architect solutions that drive efficiency, automation, and innovation.

Responsibilities:

1. Solution Architecture:

• Design end-to-end solutions on the ServiceNow platform to meet business requirements and objectives.

• Develop technical specifications, architecture diagrams, and solution designs for ServiceNow implementations.

• Define and enforce architectural standards, best practices, and governance policies within the ServiceNow environment. 2. Platform Customization and Configuration:

• Configure and customize the ServiceNow platform to meet specific business needs and workflows.

• Develop ServiceNow components such as workflows, forms, UI policies, business rules, and integrations.

• Implement and maintain ServiceNow modules including IT Service Management (ITSM), IT Operations Management (ITOM), and IT Business Management (ITBM). 3. Integration and Automation:

• Integrate ServiceNow with other enterprise systems and applications using APIs, web services, and middleware.

• Design and implement automated workflows and processes to streamline service delivery and improve operational efficiency.

• Leverage ServiceNow Orchestration and Automation capabilities to automate repetitive tasks and activities. 4. Technical Leadership:

• Provide technical leadership and guidance to project teams and stakeholders throughout the ServiceNow implementation lifecycle.

• Collaborate with business stakeholders to understand requirements and translate them into technical solutions.

• Mentor junior team members and share best practices for ServiceNow development and architecture. 5. Performance Optimization and Scalability:

• Identify opportunities to optimize performance, scalability, and reliability of ServiceNow solutions.

• Conduct performance tuning, load testing, and capacity planning to ensure optimal performance under varying workloads.

• Implement best practices for ServiceNow instance management, including instance cloning, patching, and upgrades. 6. Documentation and Knowledge Sharing:

• Document technical designs, configurations, and implementation details for ServiceNow solutions.

• Create and maintain technical documentation, including architecture diagrams, deployment guides, and standard operating procedures.

ServiceNow CSDM (Common Service Data Model) and CMDB (Configuration Management Database) specialist typically includes a blend of technical expertise, project management skills, and a deep understanding of IT service management principles., * Facilitate knowledge sharing sessions and training workshops to empower end-users and technical staff with ServiceNow expertise. Qualifications: * Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field.

• ServiceNow Certified System Administrator (CSA) and ServiceNow Certified Implementation Specialist (CIS) certifications preferred.

• Proven experience in architecting and implementing ServiceNow solutions in enterprise environments. * In-depth knowledge of ServiceNow platform capabilities, including ITSM, ITOM, ITBM, Service Portal, and ServiceNow IntegrationHub.

• Strong understanding of IT service management processes, ITIL framework, and industry best practices.

• Proficiency in JavaScript, XML, HTML, CSS, and other web technologies used in ServiceNow development.

• Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organization.

Preferred Qualifications:

• ServiceNow Certified Application Developer (CAD) certification.

• Experience with ServiceNow Performance Analytics and Reporting capabilities.

• Knowledge of ServiceNow Service Graph and CMDB data modeling.

• Familiarity with Agile development methodologies and DevOps practices.

• Experience with ServiceNow platform upgrades, patching, and migration strategies.

InterSources Inc, a Certified Diverse Supplier, was founded in 2007 and offers innovative solutions to help clients with Digital Transformations across various domains and industries. Our history spans over 16 years and today we are an Award-Winning Global Software Consultancy solving complex problems with technology. We recognize that our employees and our clients are our strengths as the diverse talents and opportunities they bring to the table enable us to grow as a global platform and they are causally linked with our success. We provide strategic and technical advice, and we have expertise in areas covering Artificial Intelligence, Cloud Migration, Custom Software Development, Data Analytics Infrastructure & Cloud Solutions, Cyber Security Services, etc. We make reasonable accommodations for clients and employees and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud partner company. We align strategy with execution and provide secure service solutions by developing and using the latest technologies that thrive our resources to deliver industry-leading capabilities to our clients and customers, making it convenient for our clients to do business with InterSources Inc. Our teams also drive growth by refining technology-driven client experiences that put the users first, providing an unparalleled experience. This results in strengthening the core technologies of clients, enabling them to scale with flexibility, create seamless digital experiences and build lifelong relationships.