Regional Information Technology Manager

The Regional Head IT Business Engagement position plays a critical role in advancing the company’s IT business strategy. Acting as the primary liaison between IT and the business in the assigned region(s), this role promotes IT services and capabilities while ensuring the delivery of IT solutions that meet business needs. Additionally, the Regional Head IT Business Engagement position serves as a bridge between different regions, functions, and executive levels to drive business technology strategy development, solution identification, service management, risk management, and relationship, * Responsible for managing the Regional IT team to:

• Ensure the deployment of agreed IT roadmaps, oversee the implementation of IT solutions, and drive successful rollouts across the organization and to customers;
• Ensure the efficient delivery of all regional IT services, including IT support, infrastructure management, and regional application maintenance, while aligning IT initiatives with corporate objectives across the region.
• Act as key escalation point between IT and business across all functional IT areas and ensure all third-party vendors are identified and managed. Ensure solution compatibility with company standards.
• Collaborates with business leadership and stakeholders to identify opportunities, prioritize projects, and oversee regional investment intake processes, as well as in the budget planning.
• Creates a shared vision for solutions, facilitate decision-making, and identify new opportunities. Understand and communicates IT service levels and priorities to the business.
• Develops and implements a process for consolidating business roadmaps, prioritizing demands, and presenting for investment approval. Reinforce solution concepts and support new investments for IT-related topics.
• Ensures thorough analysis of business requirements to recommend solutions meeting business needs. Collaborates with architecture, design, and operations teams to ensure solution compatibility with company standards.
• Identify, screen, and evaluate new solution opportunities to address internal and external customer needs.
• Negotiate and agree on service levels with IT CoE and Operations, monitor performance, and act as an escalation point for critical service problems.
• Balance service costs with business demands when handling new requirements., Strategic & Business-Oriented Thinking: Translates business strategy into clear regional IT roadmaps and priorities aligned with global IT direction.

IT Leadership & Accountability: Takes full ownership for regional IT performance, service quality, cost efficiency, and risk management.

People Leadership & Talent Development: Leads and develops regional IT and Business Engagement teams, fostering accountability, engagement, and performance.

Stakeholder & Relationship Management: Builds trusted partnerships with regional business leaders and acts as the primary escalation point between IT and the business.

Execution & Operational Discipline: Balances innovation, standardization, and operational excellence to deliver reliable IT services under changing business demands., * We foster an environment of accountability, take responsibility for our actions and learn from our mistakes

• We do what we say we will do, when we say we are going to do it
• We care about our coworkers, always taking an opportunity to make someone’s day better

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or Business Administration, or equivalent experience
• Preferred: Master’s degree in IT Management, Business Administration, or Digital Transformation

Work Experience

• At least 10 years of experience in IT and business-facing technology roles
• At least 10 of leadership experience, including managing regional or multi-country IT teams
• Proven experience defining and executing regional IT strategies and roadmaps aligned with global IT direction
• Strong background in regional IT service delivery and operations, including infrastructure, applications, and support
• Demonstrated ability to operate in complex, multinational environments and partner with senior business leadership
• Experience managing IT budgets, vendor relationships, and service performance

Technical / Language Skills

• Broad understanding of enterprise IT services, including applications, infrastructure, workplace, and operations
• Solid knowledge of IT service management (ITIL) and service delivery models
• Understanding of technology roadmapping, portfolio management, and demand prioritization
• Familiarity with digital transformation topics (including automation and AI) as enablers within business solutions
• Certifications in ITIL, COBIT, or similar IT governance / service frameworks (preferred)
• Excellent English skills; additional major languages are an advantage, * Thinking - Information Search and analysis & problem resolution skills
• Engaging - Understanding others, Team Leadership and Developing People
• Inspiring - Influencing and building relationships, Motivating and Inspiring, Communicating effectively
• Achieving - Delivering business results under pressure, Championing Performance Improvement and Customer Focus

Demonstrated Values to be Successful in the Position

Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone

• Paid time off
• 401k, with company match
• Company sponsored life insurance
• Medical, dental, vision plans
• Voluntary short-term/long-term disability insurance
• Voluntary life, accident, and hospital plans
• Employee Assistance Program
• Employee Discounts

Gate Gourmet, a gategroup company, is the world’s largest independent provider of catering and provisioning services for the airline industry. For the past 70 years, we have served over 250 carriers in more than 30 countries. Gate Gourmet combines culinary expertise with the highest standards of food safety and production to deliver delicious, healthy, and affordable meals to over 270 million travelers around the globe.